Field Service Technician - On-Site 24/7 Support

Motion Industries; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Motion Industries in Greensboro, NC is seeking a Field Service Technician to perform on-site service, diagnostics, and repair of hydraulic and related equipment. You will install, calibrate, and upgrade systems at customer sites, ensuring uptime and safety while providing clear communication to customers and teams.

The role requires a technical degree and up to three years of field experience, with a strong emphasis on safety, troubleshooting, and customer satisfaction across 24/7 on-call

Qualifications

• Typically requires a technical degree and 0–3 years of related experience.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs, equipment servicing and upgrades.
• Responsible for the installation, diagnostics, repair and support for equipment installed at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, and decide to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products per customer specifications.
• Keeps customers informed on service status and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows guidelines to perform moderately complex repairs and installations.
• Ensures processes and environmental conditions comply with regulations and safety standards.
• Provides technical support and training to customers on system equipment operation and maintenance.
• Communicates technical information to technical and non-technical stakeholders to ensure customer satisfaction.
• Performs other duties as assigned.

Skills

Read hydraulic schematics

Operate shop equipment safely

Excellent verbal and written comms

Customer-focused

Education

Technical degree

Job description

Motion Industries in Greensboro, NC is seeking a Field Service Technician to perform on-site service, diagnostics, and repair of hydraulic and related equipment. You will install, calibrate, and upgrade systems at customer sites, ensuring uptime and safety while providing clear communication to customers and teams.

The role requires a technical degree and up to three years of field experience, with a strong emphasis on safety, troubleshooting, and customer satisfaction across 24/7 on-call