Field Service Technician - NJ

Natus Medical Incorporated; Newark (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Natus Medical Incorporated in Newark, NJ, is seeking a Field Service Specialist to install, maintain, consult, train, and service the Neurology product line at contracted accounts. The role requires working on-site at customer sites with travel across territories; strong problem-solving and teamwork are essential to ensure installation success and ongoing support.

Responsibilities include performing preventive maintenance, troubleshooting hardware/software issues, and providing on-site customer

Responsibilities

• Stay up-to-date with Quality System procedures
• Plan, manage and perform small neurology installations at the contracted account
• Support larger neurology installations as assigned
• Perform site walkthroughs to confirm readiness and compliance
• Perform onsite service or preventive maintenance and troubleshoot PCs, networks and proprietary hardware/software
• Diagnose and analyze causes of product failures and provide feedback to cross-functional teams
• Provide basic customer training during installation or at a scheduled training class
• Attend training courses to upgrade knowledge and skills

Job description

FOR MORE THAN 80 YEARS,Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

As a Field Service Specialist, you will install, maintain, consult, train, and service the entire Neurology product line of Neurodiagnostic Devices and Software at an assigned contracted account. Position requires working onsite at the contracted account, with periodic rotation to support the Field Service Territory Specialist with territory service activities or assist the installation team on assigned projects. Position requires significant travel and ability to work both independently and within teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Plan, manage and perform small neurology installations at the contracted account, as assigned. Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and customer requirements.
• Support larger neurology installations, as assigned by Manager or Site Planner.
• Perform site walkthroughs to confirm readiness and compliance with installation guidelines.
• Perform onsite service or preventive maintenance on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair PCs, networks and proprietary hardware/software issues. Will escape to manager when response time objectives cannot be met.
• Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams.
• Perform basic customer training as part of an installation or at a scheduled customer training class at the customer site, as requested.
• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning