Field Service Technician

Natus Medical Incorporated; Minneapolis, Northern (MN, KY); On-site; USD 56,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401k contribution

7 paid holidays + 2 floating holidays

Generous paid time off

Tuition reimbursement assistance

Bonuses or commissions where available

Job summary

Natus Medical Incorporated in Minneapolis is seeking a Field Service Specialist to install, maintain, troubleshoot, and train on advanced Neurodiagnostic Devices and Software. You will be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.

This highly independent role requires problem solving, strong communication, and ownership in the field, with extensive travel (about 75%).

Qualifications

• Minimum of 5 years of field service experience installing and supporting neurodiagnostic devices.
• Experience with training, troubleshooting, and on-site deployments.
• Medical device experience preferred; MCP/MCSE/A+ are assets.
• SQL Server or database administration experience is a plus

Responsibilities

• Plan, manage, and execute neurology system installations from small to large scale
• Ensure installations meet company standards and customer requirements
• Deliver a high-quality installation experience for long-term customer success
• Perform preventative and routine maintenance on installed equipment
• Respond to field service calls and diagnose issues across PC systems, networks, proprietary hardware and software
• Troubleshoot, repair, and resolve issues with ownership until completion
• Communicate proactively if response times are at risk
• Diagnose root causes and document findings
• Provide feedback to Engineering and Operations to improve products and processes
• Serve as primary on-site point of contact with customers
• Keep customers informed of progress and activities
• Maintain strong communication with internal teams
• Ensure high levels of customer satisfaction through professionalism
• Deliver customer training during installations or scheduled sessions
• Support customer adoption and ongoing knowledge transfer
• Stay current with product knowledge and industry developments
• Follow Quality System procedures and complete documentation (service reports, expense reports, system entries)

Skills

Analytical thinking

Communication skills

Independent worker

Travel readiness

Problem solving

Education

College Diploma or University Degree (or equivalent)

MCP/MCSE/A+ certifications are an asset

Tools

Windows Desktop 7/10

Windows Server & Active Directory

Citrix Server

Imaging & asset management tools

Enterprise antivirus systems

Networking basics

Job description

Posted Wednesday, August 19, 2026 at 10:00 AM

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions atNatus Neuro.

DEPARTMENT: Field Service

EXEMPT (Y/N): N

SHIFT: Day

SUPERVISOR: Regional Service Manager

LOCATION: Minneapolis

Be the expert in the field powering critical neurological care

As a Field Service Specialist, you will play a key role in delivering, supporting, and optimizing advanced Neurodiagnostic Devices and Software. You'll be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.

This is a highly independent, hands-on role suited for someone who enjoys solving problems, working directly with customers, and taking ownership in the field.

This position requires significant travel (approximately 75%) and the ability to work independently.

What You’ll Do

Plan, manage, and execute neurology system installations from small to large scale

Ensure all installations are completed professionally, meeting company standards, directives, and customer requirements

Deliver a high-quality installation experience that sets the foundation for long-term customer success

Service, Maintenance & Troubleshooting

Perform preventative and routine maintenance on installed equipment

Respond to field service calls and diagnose issues across:

PC systems

Network environments

Proprietary hardware and software

Troubleshoot, repair, and resolve issues while maintaining ownership until completion

Communicate proactively with management if response time objectives are at risk

Problem Solving & Continuous Improvement

Diagnose root causes of product failures and document findings

Provide actionable feedback to Engineering, Operations, and cross-functional teams to improve products and processes

Customer Relationship & Site Management

Serve as a primary point of contact for customers during on-site engagements

Keep customers informed of progress and activities at all times

Maintain strong communication with internal teams, including management and sales, regarding site developments

Ensure high levels of customer satisfaction through professionalism and responsiveness

Training & Knowledge Transfer

Deliver customer training during installations or scheduled sessions at customer sites or company offices

Support customer adoption and effective use of systems

Participate in ongoing technical and professional development training

Stay current with evolving product knowledge and industry developments

Documentation & Compliance

Follow all Quality System procedures that impact product and service quality

Accurately complete all required documentation, including:

Service reports

Expense reports

System entries

Ensure all data entry is completed within company timelines and includes required documentation and signatures

Build and maintain strong customer relationships

Act as a brand representative in the field, promoting professionalism and trust

What You Bring

Education & Experience

College Diploma or University Degree (or equivalent experience) in a related field such as IT, medicine, or biology

Minimum of 5 years of field service experience, including:

Installations

Training

Troubleshooting

Medical device experience is preferred

Certifications such as MCP, MCSE, or A+ are an asset

SQL Server or database administration experience is a plus

Technical Skills

Microsoft Desktop Operating Systems (Windows 7, Windows 10)

Microsoft Server environments, including Active Directory and Group Policy

IT tools for imaging, asset management, and enterprise antivirus systems

Network infrastructure and planning

Familiarity with Citrix Server

Core Competencies

Analytical thinking and problem-solving skills

Professionalism and accountability

Ability to listen, understand, and respond effectively

Strong interpersonal and communication skills

Ability to work independently and manage priorities

Highly organized with excellent documentation skills

Detail-oriented with methodical work habits

Results-driven team player with strong planning and coordination skills

Committed to continuous learning and knowledge sharing

Additional Requirements

Travel

Extensive travel required (approximately 75%)

Other Requirements

Valid driver's license

Clean driving record with no felony convictions and fewer than three moving violations in the past three years

Language Skills

Ability to read and interpret safety rules, operating instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to communicate effectively with customers and internal teams

#Remote

Pay Transparency:

Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $41-43 /hr USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.