Associate (Regional) Manager, Field Service (Great Lakes)

Stryker; United States; Remote; USD 89,000 - 193,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Life and AD&D insurance

Short-term disability

Job summary

Stryker in the United States is seeking a Regional Manager, Field Service to lead a team of Field Service Technicians supporting Neptune, Dockers, and SCOPIS technologies. You will focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality customer experience.

You will partner with Sales, ProCare, and service partners, use data to drive performance, continuously improve processes, and balance strategic and operational priorities with 80% office work and

Qualifications

• Bachelor’s degree.
• 6+ years of relevant professional experience.
• Experience with SAP, Salesforce, ServiceMax, or comparable ERP/CRM/field service management systems.
• Experience using data, metrics, and reporting to evaluate performance.
• Strong communication and cross-functional partnership skills.

Responsibilities

• Lead and develop a regional team of Field Service Technicians with focus on coaching, performance, and growth.
• Manage service and performance metrics across the team and providers.
• Use data and analytics to identify trends and support informed decisions.
• Improve processes to increase efficiency and simplify customer and employee experience.
• Partner with Sales, ProCare, and stakeholders to ensure seamless customer experience.
• Support vendor and service provider relationships across the region.
• Balance strategic and operational priorities with majority office-based work.

Skills

SAP

Salesforce

ServiceMax

ERP systems

CRM systems

Data-driven decision-making

Cross-functional partnership

Education

Bachelor's degree

Job description

Regional Manager, Field Service

As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers.

You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business.

What You Will Do:

• Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
• Manage key service and performance metrics across the internal team and authorized service providers
• Use data and analytics to identify trends, drive business insights, and support informed decision-making
• Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
• Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
• Support vendor and authorized service provider relationships across the region
• Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities

Location:
Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.

What You Need

Required:

• Bachelor’s degree
• 6+ years of relevant professional experience
• Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
• Experience using data, metrics, and reporting to evaluate performance and support business decisions
• Strong communication and cross-functional partnership skills

Preferred:

• 2+ years of people leadership experience
• Vendor or third-party service provider management experience

Posted Date: 10/16/2026
This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.