Field Service Technician - Nashville, Tennessee

Seegrid; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading provider of self-driving industrial vehicles is seeking a Field Service Technician in Nashville, Tennessee. This role involves providing exceptional on-site customer care for robotic-powered industrial vehicles, collaborating with engineering teams, and maintaining detailed work records. Ideal candidates will have strong customer service skills and an associate's degree in a relevant field. Extensive travel may be required.

Qualifications

• 3 years of relevant experience or an Associate's degree required.
• Strong customer service skills and excellent communication abilities.

Responsibilities

• Provide hands-on troubleshooting and repair of robotic systems.
• Collaborate with teams to resolve customer issues.
• Train customer staff on operation and maintenance best practices.

Skills

Customer Service

Communication

Problem Solving

Education

Associate's degree in electrical/mechanical technology

Tools

Windows

Microsoft Office

Linux

Job description

Field Service Technician - Nashville, Tennessee

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About Seegrid

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our solutions include vision-guided vehicles, fleet management software, actionable analytics, and top-tier service and support. Our technology has safely driven millions of autonomous miles without safety incidents. We seek energetic, bright, and friendly individuals to help us achieve our vision: to strengthen global supply chains with safe, seamless, and smart mobile robotics solutions.

About the Role

We are looking for a Field Service Technician to join our team. You will be the face of Seegrid, providing exceptional on-site customer care and timely resolutions. Your support will focus on robotic-powered industrial vehicles at customer sites nationwide. You will work alongside top engineers, robotics experts, and customer support teams. Our culture is highly rated, and we value passion, problem-solving, and customer interaction. If you love discovering new places and thrive in dynamic environments, this role is for you.

Responsibilities

• Provide hands-on troubleshooting, repair, and testing of powered industrial trucks and robotic systems.
• Collaborate with Support, Engineering, and Customer Success teams to resolve customer issues.
• Train customer staff on safety, operation, and maintenance best practices.
• Maintain detailed records of work, including resolutions, time, expenses, and materials.
• Prepare for customer service calls, which may require travel on short notice.
• Engage in ongoing skill development through product and software training.

Minimum Qualifications

• Associate's degree in electrical/mechanical technology or at least 3 years of relevant experience.
• Ability to work long hours in noisy environments.
• Ability to lift up to 50 pounds.
• Strong customer service skills and commitment to customer satisfaction.
• Excellent communication skills.
• Proficiency in Windows and Microsoft Office.
• Willingness to travel extensively and maintain a clean driving record; passport required.
• Independent work ethic with minimal supervision.

Preferred Qualifications

• Experience with Linux.

Seegrid is recognized as a top workplace and is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Automation Machinery Manufacturing