Field Service Technician - Mining (2nd Shift)

Ziegler Caterpillar; Buhl (MN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

PTO 15 days first year

9 paid holidays

401(k) with company match

Health Savings Account (HSA)

Disability Insurance

FSA & EAP

Parental Leave

Funeral Leave

Fitness membership discount

Education Assistance

Safety gear & PPE provided

Tool Insurance

Safe work environment

Job summary

Ziegler Caterpillar is seeking a Field Service Technician to install, troubleshoot, repair and maintain Caterpillar’s MineStar technology on mining equipment around the Buhl area. A company truck is provided and home-base is at Ziegler locations.

Responsibilities include field installations, troubleshooting MineStar modules, and coordinating with the Technical Support team for preventive maintenance and training. Strong electrical/mechanical skills and CAT equipment experience are preferred.

Qualifications

• 2-year technical degree or equivalent experience plus 2 years in tech repair.
• 3+ years of relevant field experience with technology/equipment repair.
• Experience with CAT mining equipment preferred.
• Strong problem-solving and communication skills.
• Clean driving record; ability to obtain DOT card and Class A CDL if required.

Responsibilities

• Troubleshoot and repair MineStar onboard products and systems.
• Perform field installations on existing and new machines.
• Configure MineStar systems and integrate with customer networks.
• Develop preventive maintenance plans with Support team; assist with training.
• Maintain safety and document work orders; communicate parts needs.

Skills

Diagnostics

Troubleshooting

Field installation

Customer communication

Safety compliance

Documentation

Operate equipment safely

After-hours support

Tool usage

Education

2-year technical college degree in electrical or mechanical field

Tools

MineStar Fleet

MineStar Edge

MineStar Terrain

MineStar Health

MineStar Detect

MineStar Command

CAT Grade

VisionLink

Job description

Ziegler CAT has an opening for a Field Service Technician to install, troubleshoot, repair and maintain Caterpillar’s Minestar suite of Technology products, on various CAT Mining equipment, to support customers surrounding our Buhl location. A company truck is provided.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment

Responsibilities

• Performs troubleshooting and repair for all supported MineStar onboard products including (but not limited to): MineStar Fleet, Edge, Terrain, Health, Detect, and Command.
• Performs field installations of any MineStar technology systems on both existing and new machines
• Understand and perform configurations relating to MineStar technology systems and their interaction with customer networks
• Works closely with Technical Support team to: develop and implement a preventive maintenance program related to MineStar products; assist with development of training program; and occasionally assist with technical training relating to MineStar solutions
• Uses a high degree of independent judgment, and assumes responsibility for the safe maintenance and repair of a variety of complex equipment and systems
• Work safely at all times, following company policies, procedures and standards
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
• Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory

Qualifications

• 2-year technical college degree in electrical, mechanical, or related field; or high school diploma/GED and 2 years of comparable experience
• 3+ years of relevant experience in technology, electronic, or equipment repair, preferably some field experience
• Strong interest in the technology and electronics field
• Experience with CAT mining equipment; experience with CAT technology systems including MineStar, CAT Grade, or VisionLink preferred
• Working knowledge and understanding of mechanical, electrical and hydraulic systems
• Ability to write and communicate effectively, interact with supervisors, customers and team members
• Basic computer skills to document work orders and utilize online diagnostic systems
• Own mechanic tool set
• Ability to maintain a safe and clean work environment including service truck
• Willing and able to respond to after-hour emergency calls as directed by the supervisor
• Able to operate equipment safely
• Must have and maintain a clean driving record
• Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive
• DOT Med card or ability to obtain is required
• Class A CDL or willingness to obtain one within a defined period

Minimum Physical Requirements

• Push/pull up to 50 lbs
• Lift/carry up to 60 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.