Field Service Technician

Ziegler Caterpillar; Brainerd (MN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

15 days PTO (first year)

401(k) with match

HSA (Ziegler contributes up to $1000)

Short-Term Disability Insurance

Long-Term Disability Insurance

Parental Leave

Safety boot reimbursement

Job summary

Ziegler Inc. in Brainerd, MN is seeking a diesel equipment technician to diagnose and repair CAT equipment, including heavy machinery and agricultural gear, with a strong emphasis on safety and quality.

You will work with a team, respond to customer needs, maintain thorough documentation, and travel as needed; a CDL and clean driving record are required, along with a pre-employment drug test.

Qualifications

• 2-year technical degree or high school diploma with several years of mechanic experience.
• 5+ years diesel equipment repair experience; field experience preferred.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, electrical, and fuel systems.
• Prior CAT equipment experience; other brands a plus but not required.
• Ability to diagnose without supervision and read schematics.
• Strong customer service, detail-oriented, and good communication.
• Clean driving record; Class A CDL or willingness to obtain.
• Pre-employment drug test required.

Responsibilities

• Diagnoses and repairs Caterpillar equipment including heavy machinery and ag gear.
• Responds to customer needs; a company truck is provided.
• Safely maintains complex equipment with diverse systems.
• Maintains clean, safe work area and vehicle in good condition.
• Communicates status to supervisor and completes paperwork.
• Documents labor and ensures work orders close and bill.
• Responds to after-hour emergency calls as directed.
• Identifies parts needs for inventory.

Skills

Diesel equipment repair

Hydraulics knowledge

Electrical systems

Diagnose without supervision

Read schematics

CDL Class A

Education

2-year technical degree

High school diploma

Tools

Mechanic tools

Computer skills

Job description

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, power generation, as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
• Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
• Positively interacts with manager and team members to satisfy customer needs
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
• Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment.
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
• Willing to respond to after hour emergency calls as directed by supervisor
• Identifies and communicates the need for parts for inventory
• Performs other duties as assigned/required

Qualifications

• 2-year technical degree or high school diploma and several years of comparable mechanic experience
• 5+ years of relevant diesel equipment repair experience, preferably some field experience
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems;
• Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not required
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
• Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
• Ability to maintain safe and clean work environment
• Willing and able to respond to after-hour emergency calls as directed by supervisor
• Basic computer skills
• Own mechanic tool set
• Must have and maintain a clean driving record
• Class A CDL or willingness to obtain one within a defined period of time
• Able to operate equipment safely
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement

Minimum Physical Requirements

• Push/pull up to 50 lbs
• Lift/carry up to 60 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.