Field Service Technician - Material Handling Equipment

Wiese Group; Jackson (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Wiese in Jackson, TN is seeking a skilled Service Technician to repair material handling equipment, including forklifts and aerial lifts. You will be the primary customer contact and uphold professional service standards while representing Wiese.

Responsibilities include troubleshooting equipment, performing safety assessments, completing paperwork, and driving proactive customer care with upsell opportunities. This role requires manual strength, safety focus, and reliable tool use.

Qualifications

• Hazard assessments and safe work practices; quality control.
• Strong multitasking and time management abilities.
• Ability to lift 50 pounds and crawl in confined areas; comfortable with heights.
• Valid driver’s license with clean record (may apply).
• Provide your own hand tools.
• Working knowledge of computer systems and learning our software for online work orders.
• Demonstrable customer service skills, verbal and non-verbal.
• Pre-employment drug screen, physical, background check, MVR check, and E-Verify required.

Responsibilities

• Actively support, promote and lead safety initiatives; follow policies and report unsafe conditions.
• Troubleshoot customer equipment problems; obtain customer approval before repairs.
• Complete and submit all required paperwork.
• Provide excellent customer service and upsell additional Wiese services and equipment.
• Manage workload effectively.

Skills

Safety awareness

Time management

Physical fitness

Valid driver’s license

Hand tools

Computer literacy

Customer service

Background checks

Job description

Wiese in Jackson, TN is seeking a skilled Service Technician to repair material handling equipment, including forklifts and aerial lifts. You will be the primary customer contact and uphold professional service standards while representing Wiese.

Responsibilities include troubleshooting equipment, performing safety assessments, completing paperwork, and driving proactive customer care with upsell opportunities. This role requires manual strength, safety focus, and reliable tool use.