Field Service Technician - Major Appliances

Accelera; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Accelera is seeking a Field Service Technician for Major Appliances to diagnose and repair critical home appliances at customer sites. You will serve as the primary technical contact, performing diagnostics, repairs, and preventative maintenance while ensuring clear communication with customers.

The role emphasizes problem-solving skills, safe job practices, and independent scheduling to meet time-sensitive goals, with opportunities to grow technical expertise through exposure to a range of

Qualifications

• High school diploma or equivalent required.
• Experience in appliance diagnostics or related mechanical trade.
• Ability to troubleshoot electromechanical systems.
• Valid driver’s license and reliable transportation.

Responsibilities

• Diagnose and repair appliances including refrigeration, laundry, and cooking ranges.
• Explain issues clearly and guide maintenance or part replacements.
• Perform preventative maintenance to improve energy efficiency.
• Document service interactions and inventory usage.
• Stay updated on new appliance technologies and repair methods.
• Collaborate with the service team to improve workflows and maintain high standards.
• Maintain rigorous safety standards on the job site.

Skills

Diagnostics

Troubleshooting

Customer service

Time management

Education

High school diploma

Vocational certification

Job description

Field Service Technician - Major Appliances

About the Role

Are you a skilled problem-solver who enjoys helping homeowners restore the functionality of their essential household equipment? As a Field Service Technician for Major Appliances, you will serve as the primary point of contact for technical diagnostics and mechanical restoration, ensuring that our clients' homes remain fully operational through your expert troubleshooting and repair capabilities.

Responsibilities

• Execute precise diagnostic assessments and mechanical repairs on a wide range of home systems, including refrigeration units, laundry equipment, and cooking ranges.
• Drive customer satisfaction by clearly explaining technical issues and providing transparent guidance on necessary maintenance or part replacements.
• Conduct preventative maintenance inspections to extend the lifespan of household machinery and improve overall energy efficiency.
• Document all service interactions, inventory usage, and technical findings to maintain high standards of service accuracy.
• Continuously expand your technical knowledge by mastering emerging appliance technologies and advanced repair methodologies.
• Collaborate with the broader service team to optimize repair workflows and elevate the standard of excellence in every client interaction.
• Uphold rigorous safety standards and operational best practices to ensure a secure work environment for yourself and our clients.

Required Skills

• High school diploma or equivalent certification.
• Demonstrated professional experience in appliance diagnostics or a related mechanical trade.
• Advanced troubleshooting abilities with a focus on electromechanical systems.
• Strong interpersonal skills with a commitment to high-quality customer service.
• Valid driver's license and access to reliable personal transportation.
• Proven ability to manage a service schedule independently and meet time-sensitive goals.

Preferred Skills

• Formal technical training or vocational certification in appliance repair.
• Experience utilizing digital service management software for record-keeping.
• Advanced knowledge of electrical circuitry and sealed system refrigeration repairs.