Field Service Appliance Specialist

Accelera; Worcester (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Accelera is seeking a Field Service Appliance Specialist to act as the primary technical expert for residential equipment, ensuring peak efficiency in home systems. You will diagnose complex issues and perform repairs, directly impacting customer satisfaction and comfort.

Responsibilities include precise diagnostic procedures, repairing kitchen and laundry appliances, educating homeowners, and documenting outcomes.

Qualifications

• High school diploma or equivalent.
• Experience in appliance diagnostics and mechanical repair.
• Strong analytical mindset to solve technical problems.
• Effective verbal communication for client-facing service.
• Valid driver’s license and reliable vehicle for travel to service locations.

Responsibilities

• Execute diagnostic procedures to identify mechanical or electrical malfunctions in household units.
• Perform comprehensive repairs on major kitchen and laundry equipment (refrigeration, dishwashing, drying).
• Educate homeowners on proper maintenance and repair status.
• Document service outcomes, parts used, and findings to maintain service accuracy.
• Stay current with appliance technology and repair methodologies.
• Uphold safety standards and protocols during onsite service.

Skills

Appliance diagnostics

Mechanical repair

Client-facing service

Diagnostic reasoning

Education

High school diploma or equivalent

Job description

As a Field Service Appliance Specialist, you will serve as the primary technical expert for residential equipment, ensuring household systems operate at peak efficiency. You will leverage your diagnostic expertise to resolve complex mechanical and electrical failures, directly impacting customer satisfaction and home comfort.

About the Role

As a Field Service Appliance Specialist, you will serve as the primary technical expert for residential equipment, ensuring household systems operate at peak efficiency. You will leverage your diagnostic expertise to resolve complex mechanical and electrical failures, directly impacting customer satisfaction and home comfort.

Responsibilities

• Execute precise diagnostic procedures to identify and resolve mechanical or electrical malfunctions in household units.
• Perform comprehensive repairs on major kitchen and laundry equipment, including refrigeration, dishwashing, and drying systems.
• Deliver exceptional service by educating homeowners on proper maintenance and the status of their repairs.
• Document service outcomes, part utilization, and technical findings to maintain high standards of service accuracy.
• Continuously refine technical proficiency by staying current with emerging appliance technology and advanced repair methodologies.
• Uphold rigorous safety standards and operational protocols during every onsite interaction to ensure a secure work environment.

Qualifications

Required Skills

• High school diploma or equivalent educational background.
• Demonstrated professional experience in appliance diagnostics and mechanical repair.
• Strong analytical mindset with the ability to solve complex technical problems independently.
• Effective verbal communication skills with a focus on client-facing service.
• Valid driver’s license and a reliable vehicle for travel to service locations.

Preferred Skills

• Formal technical certification in appliance repair or related trade.
• Current EPA certification for refrigerant handling.
• Proven ability to manage a mobile service schedule with high time-management efficiency.