Field Service Technician - Madison, WI

ZEISS Group; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

ZEISS Group is seeking a Field Service Technician in Madison, WI, to install and service high-tech machines. The role requires a diploma or equivalent experience and strong mechanical and electronic aptitude. The ideal candidate should excel in customer service and be willing to travel extensively.

Qualifications

• High School diploma or equivalent required.
• Experience with hand tools and basic electrical testing.
• Ability to lift up to 75 pounds unassisted.

Responsibilities

• Install, repair, service, and calibrate high-tech machines.
• Travel 90-100% within the service area, including internationally.
• Complete administrative paperwork accurately.

Skills

Customer Service

Mechanical Aptitude

Electronic Aptitude

Education

High School diploma, GED, or equivalent

AS/BS in Electronics or Industrial Mechanics

Military Technical School training

Tools

Hand tools

Basic electrical testing equipment

Microsoft operating systems

Job description

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About Us

How many companies can say they’ve been in business for over 177 years?! This position will work in Madison, Wisconsin, and the surrounding area.

Here at ZEISS, we are pioneers of science, handling the ever-changing environment of our fast-paced world with cutting-edge technologies and continuous advancements. We believe innovation and technology are key to a sustainable future. Our portfolios span segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With over 42,000 employees worldwide, including over 4,000 in the US and Canada, we invite you to make a difference and join our team.

What’s the role?

As a Field Service Technician, you will work with a dedicated team supporting Carl Zeiss Industrial Quality Solutions, LLC. Your responsibilities include installation, servicing, and troubleshooting of custom equipment, interacting with customers and cross-functional service groups, and supporting R&D with engineering tasks related to design, build, and testing. You will also assist in system assembly and setup during production stages.

Here’s What You’ll Do

• Install, repair, troubleshoot, service, and calibrate high-tech machines at customer locations.
• Demonstrate strong customer service skills with passion and dedication.
• Learn new skills on high-tech Coordinate Measuring Machines (CMMs), utilizing mechanical and electronic aptitude.
• Complete administrative paperwork accurately and thoroughly.
• Work independently in a high-pressure, innovative environment, focusing on solutions.
• Travel 90-100% within the service area, including international travel as needed.
• Perform other duties as required.

Do you qualify?

• High School diploma, GED, or equivalent.
• AS/BS in Electronics, Industrial Mechanics, Military Technical School training, or 4 years related experience.
• Experience with hand tools and basic electrical testing equipment.
• Knowledge of Microsoft operating systems.
• Ability to lift up to 75 pounds unassisted.
• Willing to work at least 50 hours per week, including overtime.
• Ability to work in an industrial environment.
• Valid driver’s license.
• Excellent communication and customer service skills.

Nice To Haves

• Experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Experience with CMM installation and troubleshooting (preferred but not required).

Your ZEISS Recruiting Team

Eric Ramberg

Zeiss provides Equal Employment Opportunity without unlawful regard to race, color, religion, creed, sex, gender, marital status, age, national origin, disability, military status, or other protected classes.

Seniority level

• Associate

Employment type

• Full-time

Job function

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