Field Service Technician - Logan

Analog Group; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Analog Group is seeking a dependable Field Service Technician to diagnose and repair electronic and mechanical issues, delivering exceptional customer service at the Boston Logan Airport assignments. You will document service reports, maintain relationships, and travel as needed in a dynamic field role.

The role requires 3–5 years of troubleshooting experience, a valid driver's license, and the ability to obtain an Airport ID Badge and TSA security clearance.

Qualifications

• High School Diploma or equivalent.
• 3–5 years' experience in troubleshooting and repair.
• Excellent time management and ability to complete small field projects.
• Professional written and verbal communication to document reports.
• Flexible with a fluid schedule and environment.
• Must pass background check, drug test, pre-employment physical, and credit check.
• Must obtain Airport ID Badge and TSA security clearance.
• Must have valid driver's license and be able to travel up to 10% (domestic/international).
• U.S. citizenship or permanent residency required.

Responsibilities

• Diagnose errors and determine proper solutions.
• Perform electronic and mechanical repairs and document service reports.
• Maintain calibration equipment and tools in good condition.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field needs.

Skills

Troubleshooting

Customer service

Time management

Communication

Adaptability

Independent work

Security clearance

Education

High School Diploma or equivalent

Job description

Our Client's Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive the exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. This position reports to the Area Manager of Security Field Service. This position will cover Boston Logan Airport, it is the main airport assignment and where you will spend the majority of your time.

The purpose of the Field Service Technician role is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician:

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs

Basic Qualifications for Field Service Technician:

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications:

• Certified trade training.
• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• You will be joining a passionate, driven and diverse global team!