Field Service Technician

Analogic; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K with company match

8 weeks paid parental leave

Healthcare benefits

Continuous Education Pathways

Job summary

Analogic is seeking a dependable Field Service Technician to join our Global Field Service Department in Boston, Massachusetts. This role involves driving exceptional customer service, maximizing customer retention, and performing technical diagnostics and repairs.

The ideal candidate will have at least 3-5 years of experience, a high school diploma, and strong communication skills. Benefits include 401K matching, parental leave, and continuous education pathways.

Qualifications

• Must have 3-5 years' experience in troubleshooting and repair.
• Must pass a criminal background check, drug test, and pre-employment physical.
• Must maintain an Airport ID Badge in compliance with regulations.

Responsibilities

• Diagnose errors and technical problems to determine solutions.
• Document and produce timely service reports.
• Ensure tools and calibrated equipment are properly maintained.

Skills

Troubleshooting and repair

Customer service

Technical communication

Time management

Education

High School Diploma or equivalent

Job description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Boston Logan Airport, the main airport assignment where you will spend the majority of your time.

Your Primary Responsibilities

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

• Certified trade training.

Benefits

• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• Continuous Education Pathways.
• You will be joining a passionate, driven and diverse global team!