Field Service Technician

Analogic; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match vested immediately

Paid parental leave

Continuous education pathways

Job summary

Analogic is seeking a dependable Field Service Technician in Lubbock, Texas, to deliver exceptional customer service by diagnosing and resolving technical issues. Responsibilities include performing electronic and mechanical repairs and maintaining strong customer relationships.

The ideal candidate has at least 3-5 years of experience in troubleshooting and repair, along with strong communication skills and a professional demeanor. Benefits include 401(k) with company match and paid parental leave.

Qualifications

• Minimum of 3-5 years' experience in troubleshooting and repair.
• Demonstrated professional written and oral communication skills.
• Ability to safely perform essential physical functions of the job.

Responsibilities

• Diagnose errors and technical problems.
• Document and produce service reports.
• Maintain customer relationships and exceed service needs.

Skills

Troubleshooting and repair

Technical proficiency

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Lubbock Preston Smith International Airport and surrounding areas.

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading‑edge aviation security screening equipment and healthcare workers with high‑tech medical products.

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• Show willingness to exceed company and customer requirements.
• Be responsive to customer needs and build a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications

• High School Diploma or equivalent with a minimum of 3-5 years’ experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre‑employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job.
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver’s license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

• Certified trade training.

Benefits

• 401(k) with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• Continuous education pathways.
• You will be joining a passionate, driven and diverse global team.