Field Service Technician Level III

Industrial Electric Manufacturing; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) is seeking a Field Service Technician Level III to perform advanced start-up, commissioning, testing, and repair of IEM equipment at customer sites. You will resolve complex issues, support critical customer engagements, and mentor junior technicians while working with internal teams to drive timely resolutions.

You will travel to customer sites up to 75% and participate in project meetings, documenting actions and guiding field service efforts with

Qualifications

• Associate degree or equivalent in power distribution; preferred.
• 3+ years of field service experience in electrical/mechanical environments.
• 2+ years on switchgear start-up, commissioning, or related field service work preferred.
• Ability to read electrical diagrams and schematics.
• Strong diagnostic and troubleshooting skills.
• Ability to safely use hand tools, power tools and PPE.

Responsibilities

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install/modify/inspect electrical or mechanical components and subassemblies.
• Lead or support complex field service activities for high-priority issues.
• Attend project meetings and coordinate with contractors, clients, PMs, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions.
• Troubleshoot electrical circuits, control wiring, networking, and related field issues.
• Document service activities, root cause analysis, corrective actions, and follow-up.
• Provide technical guidance and mentoring to Level I/II technicians.
• Perform other duties as assigned by management.

Skills

Advanced Technical Knowledge

Safety Compliance

Advanced Diagnostics

Attention to Detail

Communication

Teamwork

Customer Focus

Independence

Documentation

Mentorship

Quality of Work

Education

Associate degree or equivalent in power distribution

3+ years field service experience

Tools

Electrical testing equipment

Power tools

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Technician Level III role is to perform advanced start-up,
commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This
position is responsible for resolving complex technical issues, supporting critical customer
engagements, and serving as a senior technical resource for Field Service teams. The Field
Service Technician Level III works independently with limited supervision, exercises sound
judgment in high-priority field situations, partners with internal teams to drive issue resolution,
and assists with mentoring and developing Level I and Level II technicians.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service,
  and repair of IEM equipment, including switchboards, control panels, and power products.
• Install, modify, inspect, and support electrical or mechanical components and
  subassemblies, which may include panelboard interiors, circuit breakers, bus bar,
  subpanels, control components, power cabling, and control wiring.
• Lead or support complex field service activities, including high-priority customer issues,
  critical commissioning needs, and escalated technical concerns.
• Attend project meetings and coordinate with contractors, clients, Project Managers, Field
  Service leadership, manufacturing teams, engineering, and other internal support groups.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues.
• Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
• Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
• Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed.
• Perform other duties as assigned by management.

COMPETENCIES

• Advanced Technical Knowledge: Demonstrates advanced working knowledge of
  electrical, mechanical, and field service concepts, including equipment start-up,
  commissioning, installation, testing, troubleshooting, repair, and complex issue resolution.
• Safety and Compliance: Follows and reinforces company, customer site, and industry
  safety requirements, including proper use of PPE, tools, equipment, and applicable safe
  work practices.
• Advanced Diagnostic and Problem-Solving Skills: Uses sound judgment to identify complex technical issues, analyze system failures, determine root cause, and recommend or implement appropriate corrective actions.
• Attention to Detail: Accurately interprets wiring diagrams, drawings, schematics, work instructions, checklists, technical documentation, and service requirements to support safe,
  high-quality work.
• Communication: Communicates clearly and professionally with customers, contractors,
  Field Service Leads, Project Managers, Field Service leadership, internal teams, and management regarding project status, technical issues, risks, corrective actions, and followup needs.
• Teamwork and Collaboration: Works effectively with technicians, Field Service Leads,
  project teams, manufacturing teams, engineering, quality, and other internal support groups to complete assigned work and resolve field issues.
• Customer Focus: Maintains professionalism while working at customer sites and serves as a trusted senior field contact by being responsive, respectful, solution-oriented, and technically credible.
• Independence and Accountability: Performs advanced field service work with limited supervision, exercises sound judgment in complex or high-priority situations, and escalates critical issues when additional support or approval is needed.
• Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, root cause analysis, corrective actions, and follow-up items accurately and timely.
• Mentorship and Knowledge Sharing: Provides technical guidance, support, shadowing,
  and on-the-job training to Level I and Level II technicians, as needed.
• Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, project expectations, and applicable technical requirements.

EDUCATION AND EXPERIENCE

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Minimum of 2+ years of experience supporting switchgear start-up, commissioning,
  troubleshooting, repair, or related field service activities preferred.
• Demonstrated ability to independently troubleshoot and resolve complex electrical,
  mechanical, power distribution, or commissioning-related issues in the field.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
• Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams
• Ability to work independently with limited supervision and elevate critical issues appropriately.
• Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
• Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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