Field Service Technician Level II – Indianapolis, Indiana

K Group Companies

Indianapolis (IN)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Bonus and commission programs

100% employer‑paid family health insurance premium

Job summary

A technology service provider is seeking a Field Service Technician II to join their team in Indianapolis, Indiana. The role involves installation leadership and technical responsibilities, including project management and customer training. Candidates should have at least 2 years of construction experience and strong knowledge in electrical systems. This position offers a competitive salary and various benefits in a collaborative work environment.

Qualifications

Minimum 2 years with a previous construction trade.
Advanced knowledge of electricity (high and/or low voltage).
Ability to read architectural drawings.

Responsibilities

Execute all Level I installer roles and responsibilities.
Demonstrate accountability for assigned tasks.
Establish communication with Project Delivery Coordinators and customers.

Skills

Exceptional organizational skills

Leadership

Communication skills

Tools

Low-voltage cabling

TCP/IP

VoIP

Job description

Field Service Technician Level II – Indianapolis, Indiana

Posted 1 day ago; among the first 25 applicants.

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. This pivotal position ensures seamless execution of installations and maintains high standards of customer satisfaction.

Responsibilities

Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to successful implementation of diverse projects
Commit to ongoing professional development opportunities, focusing on leadership and communication skills to further enhance team contributions
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
Demonstrate proficiency in system configuration and commissioning of systems, providing clients with reliable and fully operational solutions
Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned during business operations

Qualifications

Minimum 2 years with a previous construction trade
Advanced knowledge of electricity (high and/or low voltage)
Hands‑on or field experience from previous work
Basic telecommunications knowledge (TCP/IP, general networking, computers, VoIP, etc.)
Ability to identify and use common low‑voltage cabling
Working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Experience with service ticketing processes
Knowledge of fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have a valid U.S. driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.

Why Work Here

“Great, focused, team environment.” For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From managed IT services to physical security integration, our team has become a trusted advisor to the community. As a local, third‑generation family‑owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers—and each other. Whether helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ, we delight in collaboration and making a difference as a team. We truly believe we are better together.

Compensation and Benefits