Field Service Technician Level II - Central Ohio

K Group; Columbus (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking technology service provider as a Field Service Technician Level II in Central Ohio! This role offers the chance to lead installation teams, configure advanced systems, and ensure customer satisfaction through high-quality service. With a strong emphasis on collaboration and professional development, you'll work with cutting-edge technology in a supportive environment. Enjoy competitive compensation and a range of benefits, including health insurance and paid time off, while being part of a family-owned business that values its team and clients alike. This is your opportunity to make a meaningful impact in a dynamic industry!

Benefits

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Employer-paid family health insurance

Disability insurance

Dental insurance

Vision insurance

401(k) with Safe Harbor contributions

Profit sharing opportunities

Qualifications

• 2+ years of experience in a construction trade required.
• Advanced knowledge of electricity and telecommunication systems essential.

Responsibilities

• Lead installation teams and mentor Level 1 installers.
• Configure systems and oversee successful commissioning.

Skills

Electricity (high and/or low voltage)

Telecommunication knowledge (TCP/IP, networking, computers, VoIP)

Team management or supervision

Excellent communication skills

Education

2 years of experience in a construction trade

Tools

Service ticketing processes

Low voltage cabling

Job description

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!

The Field Service Technician Level II will perform all responsibilities of a Level 1 installer, with additional skills, training, certifications, and leadership abilities to lead installation teams effectively. The role includes configuring and programming various devices and management platforms, overseeing system commissioning, and providing basic customer training. This position is crucial for ensuring smooth installations and high customer satisfaction.

Field Service Technician Level II Responsibilities:

1. Execute all Level I installer roles, following documentation to maintain high standards of installation and service.
2. Handle project and service tickets efficiently, ensuring prompt updates and streamlined interactions.
3. Understand project scopes and service expectations, taking full accountability for tasks and delivering excellent results.
4. Lead by delegating tasks within the team, fostering collaboration and growth.
5. Mentor Level 1 installers, uphold standards, and seek feedback for improvement.
6. Maintain effective communication with Project Delivery Coordinators, Project Managers, and customers to ensure seamless project execution.
7. Work with nurse call systems, card access systems, and video surveillance products to contribute to project success.
8. Pursue ongoing professional development, especially in leadership and communication skills.
9. Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance.
10. Configure systems and oversee successful commissioning, providing reliable solutions to clients.
11. Accept additional duties as assigned, demonstrating flexibility in role responsibilities.

Field Service Technician Level II Qualifications:

1. Minimum 2 years of experience in a construction trade.
2. Advanced knowledge of electricity (high and/or low voltage).
3. Hands-on/field experience from previous work.
4. Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
5. Ability to identify and use common low voltage cabling.
6. Knowledge of IT networking, configurations, and IP addressing.
7. Ability to read architectural drawings.
8. Experience in team management or supervision.
9. Previous project completion within scope.
10. Experience with service ticketing processes.
11. Knowledge of fire, CCTV, intrusion, or emergency nurse call systems is a plus.
12. Excellent communication skills.
13. Valid US Driver’s license required.

About K Group Companies:

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI, in 1980. We serve clients nationwide, with a focus on Michigan. Our expertise spans various technologies and services, committed to delivering high-quality solutions. Our culture emphasizes collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

With over 40 years of experience, K Group Companies is a trusted provider of managed IT services and physical security solutions. As a third-generation family-owned business, we value reliable relationships with customers and team members alike.

We enjoy a collaborative environment, whether securing client environments, playing Mario Kart in our arcade, or enjoying lunch at local restaurants. We believe we are better together!

Compensation and Benefits:

• Competitive salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• Employer-paid family health insurance, disability, dental, and vision insurance
• 401(k) with Safe Harbor contributions
• Profit sharing opportunities