Field Service Technician Level 1, Los Angeles, CA
LINET Group
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Benefits offered by this job
Job summary
LINET is seeking a Field Service Technician I to install, troubleshoot and repair LINET medical beds and equipment at hospital sites across the United States. You will assist with customer installations, report damages, and work within established standards while on site.
Ideal candidates have a high school diploma, 5 years of electro-mechanical repair experience, and a valid driver's license; willingness to travel up to 80% is required.
Qualifications
- High School Diploma or equivalent.
- 5 years related experience and/or training.
- Advanced electro-mechanical repair and troubleshooting skills.
Responsibilities
- Provide high level of customer service and interact with customers in a professional manner.
- Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
- Assist on installations and complete routine preventative maintenance per service contracts.
- Document repairs as completed per work orders with detailed descriptions and parts used, submitting within 24 hours of completion.
- Perform routine preventative maintenance on beds, stretchers, OBTs, and other accessories.
- Understand product functionality and benefits for patient care and caregiver support.
- Complete ongoing education to stay current on LINET products and technologies.
- Adhere to LINET Safety Procedures during maintenance and repairs.
- Wear PPE as required; LINET provides equipment annually.
- Complete service van maintenance and inventory of tools and parts; report needs for service/repair.
- All other duties as assigned; regular attendance including nights/weekends/on-call may be required.
Skills
Education
Tools
Job description
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FIELD SERVICE TECHNICIAN
SUMMARY
At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.
JOB RESPONSIBILITIES
- Provide high level of customer service and interact with customers in a professional manner.
- Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
- Will assist as instructed on installationsand will complete routine preventative maintenance per service contracts.
- Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
- All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
- Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
- Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
- Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
- Adhere toLINETSafety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
- Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
- LINET will provide established equipmentannually. LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
- Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
- All other duties as assigned
- Regular and timely attendance, nights, weekends and on-call hours maybe required.
EDUCATION and/or EXPERIENCE
- High School Diploma or equivalent
- 5 years related experience and/or training
- Advanced electro-mechanical repair and troubleshooting skills
- Experience in driving “C” size trucks
- Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
- Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
LANGUAGE SKILLS
Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.
MATHEMATICAL SKILLS
Ability to apply mathematical concepts and operations.
REASONING ABILITY
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to drive in inclement weather.
WORK ENVIRONMENT
Works in hospital environments where biohazards could be present
TRAVEL
This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows.
WHAT WE OFFER
- 100% paid Employer paid short-term and long-term disability and life insurance
- 401k match (up to 4% of your annual salary)
- Employee Assistance Program
- Cell phone reimbursement
Please note, due to the nature of our work in healthcare, vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption.
LINET Americas, Inc. is an Equal Opportunity / Aff ... All candidates are selected solely on the basis of legally permissible job related criteria.
LINET Americas, Inc. is an E-Verify employer
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