Field Service Technician (Level 1)

PepsiCo; Elberfeld (IN); On-site; USD 46,300 - 62,000; Full time

Job summary

PepsiCo is seeking an entry-level service technician to install, repair, and maintain vending and beverage equipment at customer accounts. The role involves diagnosing issues, performing repairs, and providing routine maintenance while building relationships with customers.

Responsibilities include equipment installation, product loading, and completing on-site documentation. Expect physical activity, occasional lifting, and adherence to safety and DOT regulations.

Qualifications

• Must be 18+ years old.
• 21+ with CDL and Non-Excepted Interstate Status.

Responsibilities

• Repair and perform preventive maintenance on vending equipment.
• Unload and reload with products as necessary.
• Educate customers on basic equipment repair and upkeep.
• Install equipment by routing lines and connecting water/gas.
• Fill installed equipment and adjust to proper mixture.
• Drive to location and perform repairs as needed.

Skills

CDL license

DOT Regulations knowledge

Customer service

Mechanical troubleshooting

Job description

PBNA $26.15 / hour

CLICK HERE to view our Pepsi Equipment Services (PES) Job Preview Video

Type 1 Refrigeration Certification Required

An entry-level skilled position with a focus on training and skill development. The position is responsible for installation, set up, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. The position works independently and has frequent customer contact. Must pass Pepsi Pro certification within the required timeframe.

May require lifting, carrying, pulling, and/or moving between 20 and 45 pounds repeatedly over the workday. Requires kneeling, squatting, crouching, crawling, and bending while making repairs, often in low places. The position may require moving vending machines weighing 800–1200 pounds.

PRIMARY ACCOUNTABILITIES

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and routing lines to connect products to dispensing units, connecting water and gas supply, and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Complete all job role training modules (Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Regular, reliable, predictable attendance

BASIC QUALIFICATIONS

• 18 years or older
• 21 years or older if Valid U.S. CDL Required
• CDL license with Non-Excepted Interstate Status (if applicable)

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Ability to communicate effectively in English if CDL required

HELPFUL EXPERIENCE

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Employment Considerations: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.