Field Service Technician (Level 1)

Tropicana Brands Group; Orlando, Northern (FL, KY); On-site; USD 32,000 - 40,000; Full time

Job summary

PepsiCo in Orlando is seeking an entry-level technician focused on installation, setup, repair, and ongoing maintenance of vending, cooling and fountain equipment at customer accounts.

Diagnoses equipment problems, works independently, and maintains service records. Position requires physical work, Pepsi Pro certification within the required timeframe, and strong safety awareness.

Qualifications

• 18 years or older.
• Possesses a valid CDL and non-excepted interstate status if required.
• Pass DOT Physical and Road-test if applicable.
• Ability to communicate in English if CDL required.

Responsibilities

• Repair and perform preventative maintenance on vending, cooling, and fountain equipment.
• Unload and reload products at customer sites.
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment by connecting lines, water, gas, and drains; build racks for syrup boxes.
• Fill installed equipment and adjust mixtures to specification.
• Travel to locations, assess issues, and perform necessary work (plumbing, electrical, refrigeration, carpentry).
• Collect accurate customer and equipment data; document after each service call.

Skills

Mechanical systems

Electrical knowledge

Troubleshooting

Customer service

Education

High school diploma

Tools

HVAC tools

Plumbing tools

Job description

An entry-level skilled position with a focus on training and skill development. Position is responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. Must pass Pepsi Pro certification within required timeframe.

May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday. Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

PRIMARY ACCOUNTABILITIES

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Complete of all job role training modules ( Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Regular, reliable, predictable attendance

Job Requirements

BASIC QUALIFICATIONS

• 18 years or older
• 21 years or older if Valid U.S. CDL Required *CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Ability to communicate effectively in English if CDL required

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

HELPFUL EXPERIENCE

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

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