Field Service Technician (Level 1)

West Avenue Compassion; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

PepsiCo is seeking an entry-level service technician to install, set up, repair and maintain vending, cooling, and fountain equipment at customer accounts. The role involves frequent customer contact, on-the-job training, and Pepsi Pro certification within the required timeframe.

Physical duties include lifting 20–45 pounds repeatedly and possibly moving vending machines weighing 800–1200 pounds. Applicants should be able to work independently and follow safety regulations.

Qualifications

• Experience with mechanical systems and basic appliance repair.
• Customer-facing experience is a plus.
• Knowledge of safety protocols and protective procedures.
• Willingness to learn Pepsi Pro certification requirements.
• Ability to follow technical instructions and diagrams.

Responsibilities

• Repair and perform preventative maintenance on vending, cooling and fountain equipment at customer sites.
• Unload/load products and restock equipment as needed.
• Educate customers on basic equipment repair and upkeep.
• Install equipment by routing lines, connecting water/gas supply and drains.
• Ensure proper mixture and fill of installed equipment.
• Drive to locations, assess situations and perform necessary repairs (plumbing/electrical/refrigeration/carpentry).
• Record accurate service information on e-pad after each call.
• Maintain inventory and transport parts as required.

Skills

Mechanical aptitude

Customer service

English communication

Safety compliance

Problems solving

Tools

Hand tools

Power tools

HVAC basics

Job description

An entry-level skilled position with a focus on training and skill development. Position is responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. Must pass Pepsi Pro certification within required timeframe.

May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday. Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

PRIMARY ACCOUNTABILITIES

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Complete of all job role training modules ( Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Regular, reliable, predictable attendance

Job Requirements

BASIC QUALIFICATIONS

• 18 years or older
• 21 years or older if Valid U.S. CDL Required
• CDL license with Non-Excepted Interstate Status (if applicable)
• Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Ability to communicate effectively in English if CDL required

HELPFUL EXPERIENCE

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement