Field Service Technician – Level 1

Shine Management Inc. & Shine Systems; Charlottesville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Shine Management Inc. & Shine Systems is looking for a Level 2 Field Service Technician in Charlottesville, Virginia. The technician will provide Tier I and II support, perform server and desktop installations, and manage desktop systems. Candidates should have relevant technical certifications and experience working independently and as part of a team.

Requirements include a bachelor's degree with four years of experience or equivalent credentials, along with an active TS/SCI clearance. Join us to contribute to mission-critical operations.

Qualifications

• DoD 8570.01-M IAT level II certification required.
• Active TS/SCI clearance is necessary.
• Experience in both team and independent environments.

Responsibilities

• Provide Tier I and II support at field and garrison sites.
• Perform server and desktop installation and cabling.
• Administer desktop and server systems in networks.
• Manage desktop systems including account and security functions.
• Run entire remote sites independently in austere conditions.
• Maintain cryptographic devices and perform troubleshooting.

Skills

Technical support skills

Troubleshooting

Systems administration

Leadership

Education

High School Diploma with 8 years experience

Associate's Degree with 6 years experience

Bachelor's Degree with 4 years experience

Master's Degree with 2 years experience

Job description

Improving Your Mission through Meaningful Innovation

Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help.

As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:

• Intensive in-the-field decision analysis and intelligence training
• General management and administrative support
• Technology and systems integration

We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.

Job Description

The ideal candidate will demonstrate complex technical support skills and will develop new concepts and processes. They support more junior level technicians and specialists in their activities, work effectively both individually and on integrated teams and may lead a task, project, or team.

In order to help support uninterrupted availability of INSCOM’s Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 2 Field Service Technician will:

• Provide Tier I and II support at remote field and garrison sites
• Perform server and desktop installation, basic cabling
• Perform systems administration of desktop and server systems connected to local and wide area networks
• Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
• Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
• Maintain and load cryptographic devices and keys
• Perform troubleshooting, maintenance, and repair on many types of hardware and software

Qualifications

Certifications: DoD 8570.01-M IAT level II

Education and Relevant Experience:

• High School Diploma and 8 years of relevant experience; or
• Associate’s Degree and 6 years of relevant experience; or
• Bachelor’s Degree and 4 years of relevant experience; or
• Master’s Degree and 2 years of relevant experience; or

Clearance: Active TS/SCI

Additional Information

All your information will be kept confidential according to EEO guidelines.