Field Service Technician - Lead

Downing Wellhead Equipment, LLC; Odessa (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Downing USA in Odessa, TX is seeking a Field Service Technician Lead to coordinate field operations for customer sites, ensuring safe, on-time execution and clear communication with field reps.

You will plan each job, assemble equipment and crew, train field techs, and provide post-job feedback and reports. A high school diploma is required; advancement relies on exp. with drilling/completion operations and strong problem-solving.

Competenze

• Experience coordinating field operations and crews.
• Strong written and verbal communication with customer reps.
• Knowledge of completion and/or drilling operations preferred.
• Ability to troubleshoot problems and propose solutions.
• Customer-focused mindset with professionalism on site.

Mansioni

• Lead field teams to support 2–3 frac crews or 4–6 drilling rigs.
• Create comprehensive plans for each job to align all parties.
• Coordinate equipment and personnel for successful execution.
• Ensure all equipment is job-ready and staff are competent.
• Oversee field operations and provide post-job reporting and feedback.
• Identify opportunities for improvement and train field techs.

Conoscenze

Ops coordination

Communication

Drilling knowledge

Troubleshooting

Customer service

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Downing USA
850 S Faudree Rd
Odessa, TX 79766, USA

Description

Field Service Technician Lead

Desired Traits: Returns Driven, Accountable, Integrity, Quality Decision Making, Resourceful

What is a Field Service Technician Lead?
The Field Service Tech Lead requires understanding of all customer requirements on upcoming jobs, providing value added solutions with Downing products and services, and ensuring safe and successfully execution along with customer satisfaction on every job. This position will lead the field team required to support 2 to 3 frac crews or 4 to 6 drilling rigs.

In this role, you will:

• Communicate with customer field reps on all job requirements for upcoming pads
• Create a comprehensive plan for each job that ensures everyone is on the same page and well prepared
• Coordinate all equipment and personnel needed to successfully execute the job
• Ensure all equipment is “job ready”
• Ensure all personnel involved are well prepared and competent to successfully execute the job
• Oversee the execution of Downing field operations for the entire job
• Provide the customer with any post job reporting, gather any customer feedback on every job, and solutions for any issues that may arise
• Continuously work with the customer on opportunities for improvement and sell our value-added solutions
• Train and develop a team of field services techs per Downing SOPs through on the job training in the field
• Spend most of the time in the field supporting the customer, ensuring safe and successful execution of the job, and developing the field service tech team
• Work jobs or shifts as required to ensure success
• Effectively communicate all opportunities for improvement and best practices with management
• Perform other duties as assigned

Required and Preferred Experience:

• Downing Field Service Tech level 3 or 4
• Solid computer skills utilizing Windows, Microsoft office, and company specific software
• Communicate effectively to all levels of an organization
• Knowledge of completion and/or drilling operations
• Troubleshooting, reason, and the ability to solve problems
• Customer service minded
• Maintain professionalism in the workplace and on location

Work Environment and Physical Requirements:

• Employee is regularly required to stand, walk, use hands to finger, handle, feel, reach with hands and arms, talk, and hear
• Operate, handle, and lift shop equipment and tools up to 30 lbs. (SEF Energy employees shall not manually lift an item weighing more than 50 lbs., they shall utilize mechanical assistance devices. If mechanical assistance devices are not available, utilize a team lift.)
• Clearly hear voices or alarms, bells, and other noises
• Be able to work in outdoor conditions such as heat, cold, wet, and be exposed to dust, fumes and other airborne particles, and loud noises

Education:

• High School Diploma or equivalent required

This is a high-level overview of the main job responsibilities; however, it is not meant to be an exhaustive list of duties. At times you may be asked to perform other tasks by your supervisor that are not listed on this job description.

We pride ourselves in maintaining a safe and healthy environment for all employees. In order to gain employment, the candidate will need to pass a hair follicle drug test and a background check once the offer of employment has been accepted.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.