Field Service Technician - Lead

Downing; Downing (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Downing is seeking a Field Service Technician Lead in Odessa, TX to oversee field operations, coordinate equipment and personnel, and ensure safe, successful job execution for frac crews and drilling rigs.

The role emphasizes customer satisfaction, post-job reporting, continuous improvement, and training a team per SOPs, with a hair follicle drug test and background check upon offer.

Qualifications

• High School Diploma or equivalent required.
• Experience as Downing Field Service Tech level 3 or 4.
• Ability to communicate effectively with all levels.
• Knowledge of completion and/or drilling operations.
• Strong troubleshooting and problem solving mindset.
• Customer service minded and professional.

Responsibilities

• Lead field team to support 2-3 frac crews or 4-6 drilling rigs.
• Communicate job requirements with customer field reps.
• Create comprehensive job plans and ensure readiness of equipment.
• Coordinate equipment and personnel for each job.
• Oversee field operations and ensure safe execution.
• Provide post-job reporting and gather customer feedback.
• Identify improvements and propose value-added solutions.
• Train and develop field service techs per Downing SOPs.
• Spend most time in the field supporting customers.
• Communicate opportunities for improvement with management.
• Perform other duties as assigned.

Education

High School Diploma

Tools

Windows OS

Microsoft Office

Job description

Odessa, TX
Downing USA
850 S Faudree Rd
Odessa, TX 79766, USA

Odessa, TX
Downing USA
850 S Faudree Rd
Odessa, TX 79766, USA

Desired Traits: Returns Driven, Accountable, Integrity, Quality Decision Making, Resourceful

What is a Field Service Technician Lead?
The Field Service Tech Lead requires understanding of all customer requirements on upcoming jobs, providing value added solutions with Downing products and services, and ensuring safe and successfully execution along with customer satisfaction on every job. This position will lead the field team required to support 2 to 3 frac crews or 4 to 6 drilling rigs.

In this role, you will:

• Communicate with customer field reps on all job requirements for upcoming pads
• Create a comprehensive plan for each job that ensures everyone is on the same page and well prepared
• Coordinate all equipment and personnel needed to successfully execute the job
• Ensure all equipment is “job ready”
• Ensure all personnel involved are well prepared and competent to successfully execute the job
• Oversee the execution of Downing field operations for the entire job
• Provide the customer with any post job reporting, gather any customer feedback on every job, and solutions for any issues that may arise
• Continuously work with the customer on opportunities for improvement and sell our value-added solutions
• Train and develop a team of field services techs per Downing SOPs through on the job training in the field
• Spend most of the time in the field supporting the customer, ensuring safe and successful execution of the job, and developing the field service tech team
• Work jobs or shifts as required to ensure success
• Effectively communicate all opportunities for improvement and best practices with management
• Perform other duties as assigned

Required and Preferred Experience:

• Downing Field Service Tech level 3 or 4
• Solid computer skills utilizing Windows, Microsoft office, and company specific software
• Communicate effectively to all levels of an organization
• Knowledge of completion and/or drilling operations
• Troubleshooting, reason, and the ability to solve problems
• Customer service minded
• Maintain professionalism in the workplace and on location

Work Environment and Physical Requirements:

• Employee is regularly required to stand, walk, use hands to finger, handle, feel, reach with hands and arms, talk, and hear
• Operate, handle, and lift shop equipment and tools up to 30 lbs. (SEF Energy employees shall not manually lift an item weighing more than 50 lbs., they shall utilize mechanical assistance devices. If mechanical assistance devices are not available, utilize a team lift.)
• Clearly hear voices or alarms, bells, and other noises
• Be able to work in outdoor conditions such as heat, cold, wet, and be exposed to dust, fumes and other airborne particles, and loud noises

Education:

• High School Diploma or equivalent required

This is a high-level overview of the main job responsibilities; however, it is not meant to be an exhaustive list of duties. At times you may be asked to perform other tasks by your supervisor that are not listed on this job description.

We pride ourselves in maintaining a safe and healthy environment for all employees. In order to gain employment, the candidate will need to pass a hair follicle drug test and a background check once the offer of employment has been accepted.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.