Field Service Technician - Juneau, AK

Sandvik; Juneau (AK); On-site; USD 66,000 - 69,000; Full time

Benefits offered by this job

Health, dental, disability insurance

401(k) retirement plan

Professional development opportunities

Job summary

Sandvik Mining is seeking a Field Service Technician for Juneau, AK. The role involves troubleshooting, repairing, and maintaining mechanical and electrical systems on underground drilling and mining equipment, with 50% travel.

You will commission new equipment and train customers on site, while following safety standards and Sandvik procedures. Applicants should have a technical certification or diploma in mechanical or electrical fields and at least 5 years of mining equipment experience, plus

Qualifications

• Technical certification or diploma in mechanical or electrical fields or equivalent professional field experience.
• Minimum 5 years industry experience in mining equipment.
• Ability to read blueprints, and interpret equipment schematics.
• Strong communication and teamwork skills.
• Willingness to travel up to 50%.

Responsibilities

• Troubleshoot, repair, and maintain mechanical and electrical aspects of underground drilling and related mining equipment.
• Commission new equipment and train customers on site.
• Perform routine maintenance, faultfinding, and commissioning service projects.
• Complete maintenance reports for internal and external stakeholders.
• Provide root cause analysis to identify problems and solutions.
• Coach customer technicians on servicing principles and safety standards.
• Ensure safety procedures and Sandvik work practices are followed.

Skills

Mechanical background

Electrical background

Blueprints reading

Communication skills

Self-motivated

Customer satisfaction

Education

Technical certification or diploma in mechanical or electrical fields

Tools

Diesel systems

Electrical systems

Mining equipment knowledge

Job description

Sandvik Mining is looking for a Field Service Technician – Juneau, AK If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity! Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability‑driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

Key Responsibilities:

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground drilling, load & haul trucks, mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Juneau, Alaska, and can be fly in / fly out for 2 weeks at a time. Responsible for standard maintenance, faultfinding, repairing, inspecting, and commissioning service projects, taking customer and Sandvik framework and requirements into account. Maintenance and Servicing Equipment, high level technical troubleshooting and repair Plan for correct tools and parts required to perform tasks, according to all work procedures Commissioning of new products that includes pre-delivery inspections and hot (operational and at customer site) commissioning Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs Maintenance Personnel Training Uses knowledge and experience to solve standard problems for customers. Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice. Occasionally collect technical feedback in Sales Area (inputted into Database). Perform in‑depth adjustments and fine tuning of underground equipment Coach customer technicians on basic servicing and maintenance principles Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards The Field Service Technician will spend their time working underground and surface, so candidates must be comfortable with these conditions. As this role requires approximately 50% travel, you will be provided with a company vehicle.

Minimum Qualifications:

• Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience and a minimum of 5 years industry related experience.
• Must have mining equipment experience
• Technical experience to include diesel and electrical experience.
• Success in team environments, with excellent communication skills
• Previous success in self‑motivated roles
• Previous success in customer satisfaction
• Ability to read blueprints, and interpret equipment schematics

Preferred qualifications:

• Active Listening skills
• Success with both internal as well as external customers
• Flexibility in the workplace

Location:

Juneau, AK

Travel Requirements:

At least 50% of time, via truck or air, housing in Juneau provided

Compensation Range:

$48.00 to $50.00/hour

Schedule:

Two weeks on / Two weeks off in Juneau, AK. Schedule and hours will vary.

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.)

Benefits:

• Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance
• and an outstanding 401(k) retirement savings plan.
• We also provide opportunities for professional competence development, training, and career advancement.

This position will be posted a minimum of 5 days, or until filled.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.