Field Service Technician - JAN

Industrial Electric Manufacturing; Jackson (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) is seeking a Field Service Technician to support start-up, commissioning, installation, testing, and troubleshooting of IEM equipment. This role offers hands-on learning, comprehensive training, and opportunities to grow within a field service career path.

The ideal candidate has an associate degree or equivalent training, 0–2 years of electrical/technical experience, and strong problem-solving skills.

Qualifications

• Associate degree or relevant training in power distribution systems preferred.
• 0–2 years related electrical, mechanical, technical, manufacturing, or field service experience preferred.
• Ability to read and interpret electrical wiring diagrams, work instructions, and technical documentation.
• Strong problem-solving and troubleshooting skills are required.
• Ability to travel up to 75% to customer sites and field offices.

Responsibilities

• Assist start-up and commissioning of switchboards, control panels, and power products under supervision.
• Assist with installation and modification of electrical or mechanical components and subassemblies.
• Perform basic testing of modified assemblies per procedures and guidance.
• Assist with basic troubleshooting of electrical circuits and networking equipment.
• Identify and escalate issues to Field Service Leads, PMs, or management as appropriate.
• Perform other duties as assigned by management.

Skills

Electrical aptitude

Mechanical aptitude

Wiring diagrams

Troubleshooting

Safety awareness

Communication

Teamwork

Education

Associate degree or relevant training

Tools

Electrical testing equipment

Hand tools

Power tools

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:

The purpose of the Field Service Technician role is to support the start-up, commissioning, installation, testing, and troubleshooting of IEM equipment under the guidance of experienced Field Service personnel. This role is intended for individuals with mechanical, electrical, or technical aptitude who are eager to learn, work hands-on, and develop within a field service environment. Comprehensive training, mentoring, and on-the-job learning are provided to support technical growth and progression within the Field Service career path.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Support the start-up and commissioning of switchboards, control panels, and power products under the direction of experienced Field Service personnel.
• Assist with the installation and modification of electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Perform basic testing of modified assemblies in accordance with established procedures and under appropriate guidance.
• Assist with basic troubleshooting of electrical circuits and networking equipment.
• Identify and elevate product, commissioning, or customer-site issues to Field Service Leads, Project Managers, manufacturing teams, or management, as appropriate.
• Perform other duties as assigned by management.

COMPETENCIES:

• Technical Aptitude: Demonstrates the ability and willingness to learn electrical, mechanical, and field service concepts, including basic equipment start-up, commissioning, installation, testing, and troubleshooting.
• Safety Awareness: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
  • Problem-Solving: Uses sound judgment to identify basic technical issues, ask appropriate questions, and support troubleshooting and resolution under guidance from more experienced technicians or leadership.
  • Attention to Detail: Accurately follows work instructions, wiring diagrams, drawings, checklists, and documentation requirements to support quality work and reduce errors.
  • Communication: Communicates clearly and professionally with team members, leads, managers, project teams, and customers while providing updates, asking questions, and escalating concerns when needed.
  • Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, and internal support groups to complete assigned work and support customer needs.
  • Customer Focus: Maintains professionalism while working at customer sites and supports a positive customer experience through responsiveness, reliability, and respectful communication.
  • Adaptability and Willingness to Learn: Demonstrates a positive attitude toward training, feedback, changing priorities, travel requirements, and hands-on learning in a field service environment.
  • Organization and Dependability: Manages assigned tasks, tools, documentation, and follow-up items responsibly while maintaining punctuality, reliability, and accountability for assigned work.
  • Quality of Work: Takes pride in completing work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 0–2 years of related electrical, mechanical, technical, manufacturing, construction, or field service experience preferred.
  • Basic electrical, mechanical, or technical aptitude required.
  • Ability to read and interpret electrical wiring diagrams, work instructions, and technical documentation.
  • Ability to use hand tools, power tools, and electrical testing equipment.
  • Strong problem-solving and troubleshooting skills are required.
  • Strong teamwork and communication skills are required.
  • Ability to work independently with minimal supervision after appropriate training.
  • Strong organizational skills and the ability to manage multiple priorities are required.

Physical Demands:

Activities:

Frequently stand and walk for extended periods of 8–12 hours, including walking up to one mile or more throughout large customer facilities while carrying tools and equipment. Frequently bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces to access electrical equipment. Must be able to climb ladders, stairs, and elevated platforms while maintaining balance. Requires repetitive use of hands and arms to operate hand tools, power tools, electrical testing equipment, and other job-related equipment.

Lifting:

Must be able to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.

Vision:

Requires extended periods of close visual work on technical equipment, electrical components, drawings, schematics, testing equipment, and computer screens. Must be able to visually inspect equipment, identify components, read labels and measurements, and observe testing results.

Travel:

Occasional travel, up to 75%, may be required to customer job sites, IEM regional field offices, vendor sites, and other business locations. Travel may include extended or overnight assignments, as required by business needs.

Mental Demands:

Ability to interpret technical information, drawings, schematics, procedures, and testing requirements; analyze issues; troubleshoot equipment; prioritize multiple tasks; maintain attention to detail; work independently; and make sound decisions in a fast-paced field service environment. Must be able to maintain focus while performing safety-sensitive and technically detailed work.

Work is performed in a combination of customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled office environments. The position may involve exposure to varying temperatures, elevated noise levels, dust, industrial conditions, active construction areas, electrical equipment, and other conditions commonly associated with field service work. Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection, as required.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

By selecting “Yes,” I consent to receive SMS/text messages from IEM and its recruiting partners, including messages sent through Grayscale by Paylocity, regarding my application, interview scheduling, hiring process updates, and related recruiting communications. Message frequency may vary. Message and data rates may apply. I understand that I can opt out at any time by replying STOP, and I can reply HELP for assistance. Consent to receive text messages is not required to apply for or be considered for employment with IEM.

I acknowledge that:
The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate.
Any false or misleading information may disqualify me from consideration, or if hired, may result in termination.
I authorize IEM (“the Company”) to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws.
Employment with the Company is at-will to the extent permitted by applicable law.

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If you choose to opt out, your application will be reviewed by a recruiter or hiring manager without the use of AI-powered Talent Matching. If you do not opt out, AI-powered Talent Matching may assist in identifying how your qualifications align with the role. Every application is also reviewed by a recruiter or hiring manager.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Industrial Electric Manufacturing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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