Field Service Technician - Installation

FMH Conveyors; Jonesboro (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Duravant Integrated Solutions is hiring a Field Service Tech - Installation to unload, install, and set up equipment at customer facilities. Heavy travel is required and candidates must read schematics and assembly diagrams while using power tools.

The role demands strong electrical experience, the ability to work independently, and a problem-solving mindset to meet project deadlines.

Qualifications

• 3+ years’ experience installing or servicing material handling equipment, conveyors or other industrial equipment.
• Ability to read and interpret schematics and machine drawings.
• Strong communication and interpersonal skills for customer interactions.

Responsibilities

• Properly, timely, and efficiently install equipment and upgrades at a customer’s facility.
• Experience using power and hand tools for assembly of large automated systems.
• Work with team to assemble, move, and install sorting and conveyor system equipment and sub-assemblies.
• Test and confirm all features and functions perform as designed on the system.
• Follow escalation policies and procedures.
• Monitor and test fixes to ensure problems are resolved.
• Assemble and set-up conveyor driven sortation systems and verify conformance to specs.

Skills

Electrical experience

Schematics reading

Communication skills

Problem solving

Tools

Microsoft Office

Teams

Job description

Duravant Material Handling Solutions Integrated Solutions, the system integration business for Duravant, is focused on providing solutions to both integrator and end-user customers. Integration Services leverages the products from our Duravant family of companies, which includes automated equipment for food processing, packaging, and material handling along with products and services from strategic equipment partners.

As a Duravant Family Company, Integrated Solutions Participates In Global Diversity, Equity, And Inclusion Programs, As Well As Doing Good Initiatives To Support Our Communities. In Addition To a Culture That Promotes Long Term Career Satisfaction, With Opportunities For Personal And Professional Growth, Integration Services Offers An Excellent Total Rewards Package That Includes

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Values: Our values are Do What's Right, Champion Customer Success, Respond Fast, Deliver Faster, Work Together, Win Together, and Ignite What's Next.
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

Integrated Solutions is adding a Field Service Tech - Installation, responsible for unloading, installing, and the set-up of equipment in a timely and efficient manner. Must be experienced using powered hand tools, and ability to read and understand schematics and assembly diagrams. This position requires heavy travel. The ideal candidate needs to have strong electrical experience and be a responsible and self-motivated problem solver with a “can do” attitude to meet project deadlines.

POSITION DUTIES & RESPONSIBILITIES

• Properly, timely, and efficiently install equipment and/ or upgrades at a customer’s facility
• Must be experienced using power and hand tools for assembly of large automated systems.
• Working with team assembling, moving, and installing sorting and conveyor system equipment, sub-assemblies, modules and top-level machine systems, in accordance with engineering specifications and procedures.
• Properly test and confirm all features and functions perform as designed on the system
• Follow proper escalation policies and procedures.
• Monitor and test fixes to ensure problems have been adequately resolved
• Assemble and set-up conveyor driven sortation systems; and
• Verify functioning and conformance to specifications using various hand and power tools to accomplish tasks at each level.

Position Requirements

• Ability to travel up to 95% - with the company paying travel, hotel, and per diem.
• 3+ years’ experience installing or servicing material handling equipment, conveyors, or other industrial equipment
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Electrical installation of material handling systems
• Experience using computer, cell phone, email, Microsoft Office and Teams.
• Ability to read and interpret schematics and machine drawings.
• Ability to absorb and retain information quickly
• Communication skills to discuss system operations to non-technical staff and end user customers
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Valid drivers’ license and ability to qualify for a US passport

Physical Requirements

• Ability to work minimum of 10-hour shifts
• Ability to lift, push, bend, and unload equipment
• Ability to lift up to 50lbs
• Ability to stand for extended periods of time

These duties and responsibilities should not be construed to imply these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Work Environment

The position requires extensive travel to customer installation sites.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.