Field Service Technician III

EnerSys; Raleigh (NC); On-site; USD 75,000 - 98,000; Full time

Job summary

EnerSys in Raleigh, NC is seeking a highly skilled Field Service Technician III to deliver advanced on-site support for complex battery equipment and power systems. You will ensure optimal performance, minimal downtime, and strong customer satisfaction through technical excellence.

You will also mentor junior technicians, document all service activities, and collaborate with internal teams and external vendors to ensure successful project execution while upholding stringent safety and quality

Qualifications

• Advanced field service expertise in complex battery equipment and power systems.
• Strong diagnostic and troubleshooting skills with tools.
• Commitment to safety policies and quality standards.
• Ability to mentor junior technicians and work with teams.

Responsibilities

• Provide expert on-site support for installation, commissioning, maintenance and repair of battery systems.
• Diagnose intricate issues and perform system upgrades to maximize uptime.
• Document service activities and prepare detailed technical reports.
• Lead small field service projects and coordinate with vendors and internal teams.

Skills

On-site troubleshooting

Advanced field service

Customer focus

Problem solving

Job description

EnerSysis an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Learn More About Energy Systems

Job Purpose

EnerSys is seeking a highly motivated and skilled Field Service Technician III to join our growing Energy Systems team! In this role, you will be a technical expert, providing advanced on-site support to our valued customers. You will be responsible for the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on ensuring optimal performance and minimizing downtime. If you are a customer-centric individual with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional service, we encourage you to apply!

As a technical expert and team leader, you will provide comprehensive on-site support for EnerSys Battery and Systems products and services. You will champion health and safety, quality, and standards while mentoring team members. Your leadership will be essential in achieving revenue and margin targets.

Essential Duties and Responsibilities

Advanced Field Service Expertise:

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.

Customer Focus:

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.

Training and Mentorship:

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management:

• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting:

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

Qualifications

Advanced Field Service Expertise:

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.

Customer Focus:

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.

Training and Mentorship:

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management:

• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting:

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

General Job Requirements

• Must be able and willing to do overnight travel
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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