Field Service Technician III

Cheddar; Plano (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in connectivity is seeking a Field Service Technician III to install and troubleshoot broadband services. This role offers the chance to make a real impact by enhancing customer experiences through reliable connectivity solutions. Join a dynamic team that values ownership, transparency, and community, as you work to deliver top-quality services. If you are resourceful and passionate about technology, this is your opportunity to thrive in a supportive environment that fosters growth and innovation. Embark on a rewarding career path where your contributions will shape the future of connectivity.

Qualifications

• High school diploma required; SCTE BPI certification preferred.
• Ability to use testing equipment and troubleshoot effectively.

Responsibilities

• Install, test, and troubleshoot broadband services for customers.
• Educate customers on services and resolve complaints as needed.
• Maintain network integrity through preventive maintenance.

Skills

Customer Service

Troubleshooting

Basic Mathematics

Basic Electronics

Windows-based Computer Skills

Bilingual Proficiency

Organizational Skills

Independent Work

Education

High School Diploma or Equivalent

Tools

Signal Level Meters

Ohm Meters

Small Hand Tools

Power Tools

Job description

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Field Service Technician III

Location:

Plano, TX, US, 75024

Brand: Optimum

Requisition #: 8900

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We areOptimum!

Job Summary

Under general supervision the Field Service Technician III (BBT III) installs, changes, repairs and disconnects cable services including residential and business video, data, telephone, and security. Performs troubleshooting at time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values
• Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations.
• Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services
• Utilizes network tools and troubleshooting knowledge to resolve network problems
• Resolves issues at installation and on scheduled service call from customer's locations to the bridger
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Resolves or escalates customer complaints, as appropriate
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Meets scheduled appointment windows
• Completes work orders and other documentation on paper and/or by mobile device
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Maintains network integrity through preventive maintenance and home certifications.
• Adheres to established maintenance windows for all outages
• Uses small hand tools, power tools, meters, and other test equipment
• Maintains and secures Company truck and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs all the duties of CLI (Cumulative Leakage Index).
• When applicable ride out and repair.
• When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals

Qualifications

• High school diploma or equivalent
• Appropriate valid driver’s license and driving record within Company standards
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
• Knowledge of basic mathematics
• Knowledge of basic electronics
• Skill in using a Windows-based computer
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Bi-lingual proficiency preferred in some locations
• Preferred Experience: SCTE BPI certification preferred
• Home security installation experience preferred
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas