Field Service Technician II: Power Systems & Commissioning Pro

Industrial Electric Manufacturing; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) is seeking a Field Service Technician Level II to perform startup, commissioning, installation, testing, and service for IEM equipment. You will diagnose moderately complex issues, support customers in the field, and mentor Level I technicians as needed.

The role requires strong diagnostic skills, attention to wiring diagrams and documentation, travel up to 75%, and the ability to work independently with minimal supervision.

Qualifications

• Associate degree or equivalent in power distribution systems preferred.
• 1+ years of experience supporting switchgear startup and commissioning.
• Ability to read electrical wiring diagrams, schematics, and technical documentation.
• Strong diagnostic, problem-solving, and troubleshooting skills; operate with minimal supervision.

Responsibilities

• Independently perform startup, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install and modify electrical or mechanical components and subassemblies.
• Attend project meetings and coordinate with contractors, clients, project managers, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions for moderately complex issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with project managers, manufacturing facilities, engineering, or internal support teams to resolve issues.
• Accurately document service activities, root-cause analysis, corrective actions, parts usage, and follow-up items.
• Assist with training, mentoring, or shadowing Level I technicians as needed.
• Perform other duties as assigned by management.

Skills

Diagnostic skills

Troubleshooting

Electrical knowledge

Communication

Documentation

Mentorship

Independent work

Attention to detail

Education

Associate degree or equivalent in power distribution systems

Tools

Electrical testing equipment

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:

The purpose of the Field Service Technician Level II role is to is to perform start-up,
commissioning, installation, testing, troubleshooting, and service support for IEM equipment.
This position requires strong diagnostic skills, sound judgment, and the ability to resolve
moderately complex technical issues with minimal supervision. The Field Service Technician
Level II serves as a trusted customer contact in the field and may assist with providing
guidance, support, and on-the-job training to entry-level technicians.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Independently perform start-up, commissioning, testing, troubleshooting, service, and repair
  of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, which may
  include panelboard interiors, circuit breakers, bus bar, subpanels, control components,
  power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, Project
  Managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions
  for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with Project Managers, manufacturing facilities, engineering, or other internal
  support teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage,
  open items, and follow-up requirements.
• Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as
  needed.
• Perform other duties as assigned by management.

COMPETENCIES:

• Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.
• Safety and Compliance: Follows company, customer site, and industry safetyrequirements, including proper use of PPE, tools, equipment, and applicable safe work
  practices.
• Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues,
  analyze system failures, determine root cause, and support appropriate corrective actions.
• Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work
  instructions, checklists, and documentation requirements to support safe, high-quality work.
• Communication: Communicates clearly and professionally with customers, contractors,
  Field Service Leads, Project Managers, internal teams, and management regarding project
  status, technical issues, and follow-up needs.
• Teamwork and Collaboration: Works effectively with other technicians, Field Service
  Leads, project teams, manufacturing teams, and internal support groups to complete
  assigned work and resolve field issues.
• Customer Focus: Maintains professionalism while working at customer sites and serves as
  a reliable field contact by being responsive, respectful, and solution-oriented.
• Independence and Accountability: Performs assigned field service work with minimal
  supervision, manages responsibilities appropriately, and escalates issues when additional
  support or approval is needed.
• Organization and Documentation: Manages assigned tasks, tools, parts, service
  documentation, corrective actions, and follow-up items accurately and timely.
• Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the
  job training to Level I technicians as needed.
• Quality of Work: Completes work accurately, safely, and in accordance with IEM
  standards, customer requirements, and project expectations.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
• Ability to assist with training, mentoring, or shadowing Level I technicians as needed.

Physical Demands:

Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.

Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.

Environment: Climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

Interested in building your career at Industrial Electric Manufacturing? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Preferred First Name

Preferred Last Name

Street Address *

City *

State * Select...

What is the highest level of education you have completed? * Select...

How many years of relevant professional experience do you have? * Select...

Select...

Have you ever been employed by IEM or IPS? * Select...

Are you legally authorized to work in the United States? (Proof of identity and eligibility will be required upon employment.) * Select...

Do you have an unrestricted right to work and remain in the United States without sponsorship now or in the future? * Select...

Can you perform the essential functions of the position for which you are applying, with or without reasonable accommodation? * Select...

Are you at least 18 years of age? * Select...

What is your desired salary? *

Is there anything else you would like us to know about you?

Can we contact you by text regarding your application and next steps? * Select...

By selecting “Yes,” I consent to receive SMS/text messages from IEM and its recruiting partners, including messages sent through Grayscale by Paylocity, regarding my application, interview scheduling, hiring process updates, and related recruiting communications. Message frequency may vary. Message and data rates may apply. I understand that I can opt out at any time by replyingSTOP, and I can reply HELP for assistance. Consent to receive text messages is not required to apply for or be considered for employment with IEM.

I acknowledge that:
• The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate.
• Any false or misleading information may disqualify me from consideration, or if hired, may result in termination.
• I authorize IEM (“the Company”) to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws.
• Employment with the Company is at-will to the extent permitted by applicable law.

Please let us know how you'd prefer to receive updates about your application and next steps:

Email

Text Message (SMS)

Phone Call

No Preference

Would you like to opt out of AI-powered Talent Matching? *

Yes - I would like to opt out of AI-powered Talent Matching. Please have my application reviewed by a recruiter or hiring manager without the use of AI-powered Talent Matching.

No - I consent to AI-powered Talent Matching to help identify how my background aligns with this opportunity. I understand that every application is also reviewed by a recruiter or hiring manager before any hiring decisions are made.

If you choose to opt out, your application will be reviewed by a recruiter or hiring manager without the use of AI-powered Talent Matching. If you do not opt out, AI-powered Talent Matching may assist in identifying how your qualifications align with the role. Every application is also reviewed by a recruiter or hiring manager.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Industrial Electric Manufacturing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.