Field Service Technician II – Onsite Inkjet Install & Repair

HireLifeScience; West Lebanon (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

FUJIFILM Dimatix Inc. in West Lebanon, NH is seeking a Field Service Specialist to perform on-site servicing, installation, and repair of inkjet printhead systems.

You will travel domestically and internationally, diagnose mechanical, electrical, and software issues, and provide timely service reports while minimizing customer downtime. Responsibilities include equipment installation, testing, basic experiments, and collaboration with engineers and customers.

Qualifications

• High school degree or equivalent and 1-2 years of related experience.
• Working knowledge of the Microsoft Office product suite (Word, Excel, PowerPoint, etc.)
• Knowledge of basic wiring, mechanical workings and electronics.
• Strong attention to detail.
• Effective written and verbal communication skills.
• Ability and desire to contribute both independently and as part of a team.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Ability to remain calm and professional in high pressure situations and work effectively to resolve the issues.
• Ability to follow prescribed safety rules and regulations.
• Ability to work with minimal supervision.
• Ability to read, analyze and interpret formal and informal oral and written instructions, technical procedures and procedure manuals.
• Ability to effectively present information and respond to questions from customers, engineers, peers and management.
• Ability to create / manipulate graphic imaging in various formats and programs.
• Ability to understand the various graphic formats required by FIS printers to create graphics for printing.
• Familiar with Adobe Photoshop and Adobe Illustrator.
• Basic knowledge of color and color science; screening and halftone techniques.
• Ability to work from a foreign site with limited infrastructure or oversight.
• Ability to travel domestic and abroad, either alone or as a part of a team.
• Two-year technical degree

Responsibilities

• Provide service and customer support during field visits and onsite print trials.
• Travel to customer sites to perform equipment installation, repair, maintenance and testing.
• Diagnose technical issues, determine and implement proper solutions.
• Provide pre-sales samples for future business opportunities.
• Create and modify graphics appropriate for the best images for customer samples.
• Performs basic experiments and tests on varied electromechanical systems in a laboratory environment.
• Performs basic set up of equipment in a laboratory environment.
• Correlates and reports results and observations of testing and experiments to engineering using databases and spreadsheet computer programs.
• Produce timely and detailed service reports.
• Works from written/verbal instructions, specifications, technical manuals and engineering sketches.
• Uses a variety of imaging equipment and software associated with image manipulation. Basic repairs to test equipment and components, if applicable.
• Performs testing of customized inkjet systems.
• Assembles, disassembles, modifies, reworks, refurbishes, repairs, reassembles and tests units as required, using:
• Blueprints, sketches, engineering specifications and standard testing equipment, applying knowledge of mechanical, electrical and optical interrelations.
• Compiles and records test results.
• Usage of computer skills such as Excel, Word and database applications.
• Works closely with customers, engineers and senior technicians.
• Travel domestically and abroad - Extensive travel may be required.

Skills

Attention to detail

Communication skills

Teamwork

Adaptability

Reading & interpreting instructions

Travel readiness

Education

High school degree or equivalent

Two-year technical degree

Tools

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Job description

FUJIFILM Dimatix Inc. in West Lebanon, NH is seeking a Field Service Specialist to perform on-site servicing, installation, and repair of inkjet printhead systems.

You will travel domestically and internationally, diagnose mechanical, electrical, and software issues, and provide timely service reports while minimizing customer downtime. Responsibilities include equipment installation, testing, basic experiments, and collaboration with engineers and customers.