Field Service Technician II

FUJIFILM Electronic Materials U.S.A., Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

FUJIFILM Dimatix Inc. seeks a field service professional to service, repair and install inkjet systems at customer sites. The role emphasizes on-site visits, travel, and collaboration with engineers to diagnose and resolve technical issues.

Required is a high school diploma with 1–2 years of related experience or a two-year technical degree. Proficiency in Microsoft Office and basic graphic imaging tools is expected, with flexibility for shifts and travel.

Qualifications

• High school degree or equivalent with 1–2 years of related experience.
• Two-year technical degree preferred.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with graphic imaging tools such as Photoshop/Illustrator is a plus.

Responsibilities

• Provide service and customer support during field visits and onsite print trials.
• Travel to customer sites to perform installation, repair, maintenance and testing.
• Diagnose technical issues and implement solutions.
• Produce timely and detailed service reports.
• Work with engineers and senior technicians on complex issues.

Skills

Customer service

Field service

Troubleshooting

Technical communication

Flexible shifts

Written and verbal communication

Teamwork

Travel readiness

Education

Two-year technical degree

High school degree or equivalent

Tools

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Job description

Position Overview

Filed Service position is based in our West Lebanon, NH office location with frequent travel required. Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware, electrical, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Company Overview

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

SKILL

Applies acquired job skills and company policies and procedures to complete assigned tasks.

JOB COMPLEXITY

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

SUPERVISION

Normally follows established procedures on routine work, requires instructions only on new assignments.

EXPERIENCE

Typically requires a minimum of 1 - 2 years of related experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide service and customer support during field visits and onsite print trials.
• Travel to customer sites to perform equipment installation, repair, maintenance and testing.
• Diagnose technical issues, determine and implement proper solutions.
• Provide pre-sales samples for future business opportunities.
• Create and modify graphics appropriate for the best images for customer samples.
• Performs basic experiments and tests on varied electromechanical systems in a laboratory environment.
• Performs basic set up of equipment in a laboratory environment.
• Correlates and reports results and observations of testing and experiments to engineering using databases and spreadsheet computer programs.
• Produce timely and detailed service reports.
• Works from written/verbal instructions, specifications, technical manuals and engineering sketches.
• Uses a variety of imaging equipment and software associated with image manipulation. Basic repairs to test equipment and components, if applicable.
• Performs testing of customized inkjet systems.
• Assembles, disassembles, modifies, reworks, refurbishes, repairs, reassembles and tests units as required, using:
• Blueprints, sketches, engineering specifications and standard testing equipment, applying knowledge of mechanical, electrical and optical interrelations.
• Compiles and records test results.
• Usage of computer skills such as Excel, Word and database applications.
• Works closely with customers, engineers and senior technicians.
• Travel domestically and abroad – Extensive travel may be required.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

REQUIRED:

• High school degree or equivalent and 1-2 years of related experience.
• Working knowledge of the Microsoft Office product suite (Word, Excel, PowerPoint, etc.)
• Knowledge of basic wiring, mechanical workings and electronics.
• Strong attention to detail.
• Effective written and verbal communication skills.
• Ability and desire to contribute both independently and as part of a team.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Ability to remain calm and professional in high pressure situations and work effectively to resolve the issues.
• Ability to follow prescribed safety rules and regulations.
• Ability to work with minimal supervision.
• Ability to read, analyze and interpret formal and informal oral and written instructions, technical procedures and procedure manuals.
• Ability to effectively present information and respond to questions from customers, engineers, peers and management.
• Ability to create / manipulate graphic imaging in various formats and programs.
• Ability to understand the various graphic formats required by FIS printers to create graphics for printing.
• Familiar with Adobe Photoshop and Adobe Illustrator.
• Basic knowledge of color and color science; screening and halftone techniques.
• Ability to work from a foreign site with limited infrastructure or oversight.
• Ability to travel domestic and abroad, either alone or as part of a team.

DESIRED:

• Two-year technical degree

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit or stand to use hands to manipulate, handle, touch and connect parts.
• Standing or walking is required more than 30% of the day.
• The employee frequently is required to use a word processor and calculator.
• The employee frequently is required to speak and listen.
• The employee is regularly required to stand, walk and reach with hands and arms.
• The employee will occasionally lift and/or move items up to 10 pounds and will very occasionally be required to move items in the 25 to 75 lb. range.
• Specific vision abilities required by this job include close vision.
• Travel 25%-75%.

WORK ENVIRONMENT:

• Heavy Travel, at times with short notice (same day on occasion).
• The noise level in the work environment is usually moderate to low.
• Engineering laboratory environment.
• Exposure to electrical, thermal and/or chemical hazards.
• May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor.

OTHER:

• Other duties as may be assigned.
• Each employee’s primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers’ requirements.
• Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session.Special attention must be given to the safety aspects of these documents.

FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.

Equal Opportunity Employer

FUJIFILM Dimatix is an E-Verify Employer

EO-employer-M/F/Vets/Disabled

EEO Information

Fujifilm is committedto providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).