Field Service Technician II: Onsite Electrical & Controls

Watlow Electric Manufacturing Company; St. Louis (MO); On-site; USD 60,000 - 86,000; Full time

Job summary

Watlow Electric Manufacturing Company is seeking a hands-on Field Service Technician II to commission, troubleshoot and maintain Watlow products at customer sites. You will be the face of the company, traveling to sites to restore uptime, provide technical training, and document service activities.

The role requires strong electrical/mechanical aptitude, excellent communication, and willingness to travel, including overnight stays.

Qualifications

• Technical certificate or associate degree in electrical/mechanical/controls.
• 0–2 years of relevant field experience.
• Ability to read electrical schematics and P&IDs.
• Valid driver's license and willingness to travel.
• Strong communication and customer-service mindset.
• Experience with diagnostic tools like a multimeter.

Responsibilities

• Commission and troubleshoot industrial heaters, sensors, controllers, power panels, and associated systems.
• Troubleshoot field equipment, controls, and integration issues (mechanical, electrical, software/controls).
• Perform maintenance, programming, validation of thermal system installations.
• Provide technical guidance and training to customers’ teams.
• Respond to service calls and participate in on-call rotation.
• Create service reports and tickets in company systems.
• Maintain spare parts, tools and calibration equipment.
• Coordinate documentation updates, spare-parts ordering, and RMA processes.
• Escalate complex issues to Engineering/Quality for permanent fixes.
• Comply with safety, quality and regulatory requirements.

Skills

Electrical & mechanical aptitude

Communication skills

Independent work

Education

Technical certificate

Associate degree

Tools

Multimeter

PLC

SCADA

HMI

Modbus TCP

Modbus RTU

Ethernet/IP

Job description

Watlow Electric Manufacturing Company is seeking a hands-on Field Service Technician II to commission, troubleshoot and maintain Watlow products at customer sites. You will be the face of the company, traveling to sites to restore uptime, provide technical training, and document service activities.

The role requires strong electrical/mechanical aptitude, excellent communication, and willingness to travel, including overnight stays.