Field Service Technician II - Night Shift

Rivian; Glen Burnie (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Technician who thrives in a fast-paced environment. This role involves delivering exceptional customer service while supporting vehicle repairs and maintenance. You will collaborate with various teams, ensuring high-quality work and efficient operations. If you have a passion for adventure and a customer-first mindset, this opportunity is perfect for you. Join a forward-thinking company committed to innovation and sustainability, and help shape the future of electric vehicles. Your contributions will make a real difference in the lives of customers and the environment.

Qualifications

• 3+ years of hands-on automotive experience preferred.
• Proficient in using hand and power tools with a valid driver's license.

Responsibilities

• Support pre-production vehicle builds and assist cross-functional teams.
• Perform repairs, diagnosis, and inspections on vehicles.

Skills

Customer Service

Technical Acumen

Communication Skills

Problem Solving

Automotive Knowledge

Organizational Skills

Time Management

Education

HS Diploma or GED

Graduated from Automotive Repair School

Tools

Hand Tools

Power Tools

Work Order Management System

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

1. Initially help support pre-production vehicle builds, including assisting cross functional teams
2. Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
3. Operate remotely until the local service center opens, if applicable
4. Follow Rivian repair procedures with efficiency without compromising quality and safety
5. Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
6. Assist and support vehicle repairs in a setting outside of a service center
7. Conduct road tests on vehicles to ensure quality of the repair
8. Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
9. Identify and explain the Rivian product line, EV framework, tools and accessories
10. Stay up to date with technical skills and required training
11. Support campaigns and containment initiatives
12. Maintain and process accurate expense reporting as needed
13. Maintain high quality work and efficiency while working with little supervision
14. Ensure proper documentation and technical notes are satisfactorily for internal and external use
15. Identify areas of improvement and provide feedback to senior technicians or manager
16. Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
17. Provide service support to the field to support the Service organization
18. Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
19. Additional plant support, including travel, may be required depending on business needs
20. Ability to properly document repairs completed and in process
21. This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.

Qualifications

1. HS Diploma or GED preferred
2. Graduated from an accredited automotive repair school preferred
3. Have hands on work for 3+ years, and in the automotive field is a plus
4. Proficient in using hand tools and power tools
5. Know basics of diagnosis and workflows
6. Able to read electrical schematics
7. Entry Level Diagnostic exposure
8. Understands how high voltage and low voltage electricity works (basic electricity theory)
9. Able to perform tire repair and vehicle alignment
10. Ability to drive non-commercial truck and trailer preferred
11. Ability to travel up to 75% of the time, or as needed
12. Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
13. Must possess a valid driver’s license, and maintain a clean driving record
14. Parts department and billing experience preferred
15. Experience using a work order management system including repair documentation
16. Experience working in start-up environments preferred
17. Exhibits patience and eagerness to learn
18. Strong organizational and time management skills along with attention to detail
19. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
20. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
21. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
22. Minimum age of 21.
23. No driving related suspensions or revocation of Driver License (within a 3-5 year period)

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].