Field Service Technician II (Deployable)

Sierra Nevada Corporation; Eglin Air Force Base (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is seeking a Field Service Technician II to deliver advanced technical maintenance and support for field equipment at customer sites, including on-call and travel requirements.

The role involves diagnosing complex issues, training junior technicians, and collaborating with engineering teams to improve product performance while maintaining strong customer relations.

Qualifications

• High school diploma or GED required.
• 1+ year of technician experience.
• Higher level degree may substitute for experience.
• Basic understanding of schematics, diagrams, blueprints, manuals, and publications.
• Experience with troubleshooting techniques.
• Understanding of electrical wiring concepts.

Responsibilities

• Provide technical support to SNC customers for field units.
• Document all customer interactions and implement hardware/software/training changes as per SNC instructions.
• Maintain punctuality and be ready for scheduled hours.
• Travel to remote locations worldwide with short notice.
• Perform maintenance tasks with minimal supervision.
• Follow shift lead supervisor guidance for daily priorities.

Skills

Troubleshooting

Electrical concepts

Technical communication

Customer support

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Spectrometer

Oscilloscope

Pitot Static equipment gauges

Job description

• Higher level relevant degree may substitute for experience.

If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! The Field Service Technician II provides advanced technical maintenance, repair, and support services on equipment. This role requires expertise in diagnosing and resolving complex technical issues, along with the ability to guide and support junior technicians. The technician will also collaborate closely with engineering teams to implement solutions and improve product performance. You'll be responsible for installing, operating, maintaining, repairing, and modifying our products and updating and tracking the status of all field related equipment. You'll build and maintain effective relationships with our customers and provide them with onsite training.

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations – with an unrivaled record of on time and on (or under) budget deliveries.

Responsibilities

• Provide technical support to SNC customers in order to give quick problem assessment and corrections for field units.


• Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions.


• Punctuality to work each day and prepared to work scheduled hours.


• Other duties as assigned.


• Travel to remote locations worldwide with relatively short notice.


• Perform assigned maintenance task with minimal to no supervisory guidance/oversight.


• Follow guidance of shift lead supervisor for daily taskings/expectations/priorities.

Must-haves

• High school diploma or GED equivalent.


• 1+ years of experience as a technician or in a related field.


• Higher level relevant degree may substitute for experience.


• Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications.


• Experience using troubleshooting techniques.


• Understanding of electrical wiring concepts.


• Ability to frequently travel outside the continental US, typically for extended periods of time.


• Willing to deploy OCONUS on an approximate 90/90 rotation


• Ability to deploy for an extended amount of time to various OCONUS operating locations.


• Ability to meet current DoD and Combatant Command requirements for deployed locations.


• Successfully pass a pre-deployment medical assessment.


• Must be willing and able to work extended hours, holidays and shift schedules as required.


• Successfully pass a pre-deployment medical assessment.


• Ability to obtain a current/ valid passport and be able to obtain a visa to travel internationally.


• A United States Government Security Clearance is required for employment. Applicants who do not currently have a USG security clearance are welcome to apply and, if selected, will be processed for a USG security clearance by SNC prior to employment. Employment will begin once the USG security clearance is granted. If applicant is unable to obtain USG security clearance, the offer of employment will be withdrawn.

Qualifications We Prefer

• Associate's degree in a related field of study.


• Experience with FCC or FCC General Radio Operator License (GROL).


• Prior experience with Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+.


• Basic understanding of Spectrometer, Oscilloscope, and/or Pitot Static equipment gauges.


• Background in the Aerospace and Defense Industry, the US Department of Defense, or US Military.


• Experience with software and firmware updates for technical equipment.


• Strong customer service and communication skills.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Important Notice

This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.