Field Service Technician II

Executive 1 Holding Company; Washington, Rockville (District of Columbia, MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

PTO

401(k) Matching

Job summary

Human Touch LLC is looking for a skilled Field Service Technician II in Washington, DC to support complex systems across multiple government sites. You will perform hands-on technical support, installation, and ensure customer satisfaction in a fast-paced environment.

The ideal candidate will have a Bachelor's degree with 6 years of relevant experience, or a High School Diploma with 10 years. Benefits include medical coverage, PTO, and 401(k) matching.

Qualifications

• Strong technical knowledge of networked environments.
• Experience with PC and network hardware.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Perform customer support activities including installation and repair of equipment.
• Conduct on-site installation and configuration.
• Diagnose and isolate equipment malfunctions.
• Provide technical support for hardware and software.

Skills

Technical proficiency

Customer service skills

Problem-solving

Troubleshooting

Education

Bachelor’s degree (6 years experience) or High School Diploma (10 years experience)

Tools

Windows 10/11

MacOS

Networked environments

Job description

Human Touch LLC is seeking a skilled and customer‑focused Field Service Technician II to support complex equipment and systems across multiple government sites. This role involves hands‑on technical support, troubleshooting, installation, and customer interaction in a fast‑paced environment. The ideal candidate is dependable, technically proficient, and committed to delivering high‑quality service and customer satisfaction.

Job Location: Washington DC – Washington, DC 22102. Position Type: Full Time. Salary Range: $70,000 – $80,000 per year.

Key Responsibilities

• Perform customer support activities including installation, modification, and repair of complex equipment and systems.
• Conduct on‑site installation, configuration, and testing to ensure proper functionality.
• Diagnose and isolate equipment malfunctions and implement corrective actions.
• Provide technical support and troubleshooting for hardware, software, and networked environments.
• Deliver technical presentations and communicate system capabilities when needed.
• Train customer personnel on equipment operation and maintenance procedures.
• Serve as a customer‑facing representative, ensuring high levels of satisfaction.
• Collaborate effectively within a team‑oriented, fast‑paced support environment.

Required Qualifications

• Bachelor’s degree + 6 years of relevant experience OR High School Diploma + 10 years of relevant experience.
• Strong technical knowledge of:
  • Networked environments
  • Operating systems (Windows 10/11)
  • PC and network hardware
  • MacOS
  • Network printing environments
• Strong problem‑solving and troubleshooting skills.
• Ability to obtain and maintain a Public Trust clearance.

Work Locations

• 5600 Fisher’s Lane, Rockville, MD
• 200 Independence Ave SW, Washington, DC
• 330 C Street SW, Washington, DC

Benefits

• Medical, Dental and Vision Coverage
• PTO
• 401(k) Matching