Field Service Technician II

Toshiba Business; Honolulu (HI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Group health coverage

401(k) plan

Generous paid holiday schedule

Employee discounts

Job summary

A technology company in Honolulu is seeking a Field Technician to maintain and repair office equipment. Responsibilities include servicing printers and copiers, diagnosing issues, and providing training to customers. Candidates should have at least three years of relevant experience and a High School diploma. The position offers a competitive hourly wage of $22-$25, performance bonuses, and various employee benefits including health coverage and a retirement plan.

Qualifications

• 3+ years of experience in technical repair, service & installation of copier/office equipment.
• Ability to lift 50 lbs and perform physical duties.

Responsibilities

• Provide printer and copier maintenance, service, and repairs.
• Deliver product training to customers.
• Diagnose equipment issues and carry out installations.
• Manage field calls based on priority.

Skills

Technical repair of office equipment

Service and maintenance of printers

Customer training

Time management

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Technician in Honolulu. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real‑world solutions for our client’s print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Hourly range $22.00-$25.00, depending on experience.

Monthly Performance Based Technician Bonus – up to $6,000 per year ($450 per month), plus an accelerator.

Auto Reimbursement Program.

As the Field Service Technician, you will positively impact the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.

What You’ll Do

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GED
• A minimum of three years of experience in one or more of the following:
• Technical repair, service & installation of copier/office equipment (Preferred)
• Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
• Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.

What’s in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request accommodation.