Field Service Technician II

LiveWell Homecare Agency, LLC; Clayton (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Professional development opportunities

Job summary

LiveWell Homecare Agency, LLC is seeking a Field Service Technician II to install, troubleshoot, and maintain telecommunications equipment and infrastructure for clients in Indiana. The role involves fiber optic and copper installations, cable splicing, fault repair, and customer-focused service while promoting services.

On-call availability, travel, and overtime are required, with a sign-on bonus and comprehensive benefits supporting professional development.

Qualifications

• 1+ year of technical telecommunications experience or honorable military service.
• 6+ months of fiber optic/copper splicing, installation, and repair training.
• Valid driver’s license and ability to operate vehicles with manual transmissions.
• Strong understanding of fiber and copper plant installation, troubleshooting, and telecommunication products/services.
• Proficiency with computer applications such as databases, trouble systems, and MS Office.
• Excellent customer service, communication, organizational, and independent decision-making skills.
• Willingness to work on-call, occasional travel, and overtime as needed.
• Ability to pass background checks, safety courses, and meet DOT requirements.

Responsibilities

• Install, test, splice, repair, and maintain telecommunications equipment and infrastructure.
• Respond to troubleshooting dispatches and support network operations.
• Locate and repair cable faults, including pole climbing and operating construction equipment.
• Support record-keeping and project management for system installations.
• Engage proactively with customers to identify needs and promote services.

Skills

Telecommunications experience

Fiber optic training

Driver's license

Fiber/copper plant installation

MS Office

Customer service

Communication

On-call travel

Background checks/DOT

Tools

MS Office

Job description

The Field Service Technician II installs, troubleshoots, repairs, and maintains telecommunications equipment and infrastructure, including fiber optic and copper cables, outside plant facilities, and customer premise equipment. The role involves customer interaction, promoting TDS products and services such as telephony, internet, and video, and providing exceptional customer service. Responsibilities include cable splicing, locating and repairing faults, supporting network systems, and performing project management tasks related to system installations.

Qualifications & Skills:

• At least 1+ year of technical telecommunications experience or honorable military service
• 6+ months of fiber optic/copper splicing, installation, and repair training
• Valid driver’s license and ability to operate vehicles with manual transmissions
• Strong understanding of fiber and copper plant installation, troubleshooting, and telecommunication products/services
• Proficiency with computer applications such as databases, trouble systems, and MS Office
• Excellent customer service, communication, organizational, and independent decision-making skills
• Willingness to work on-call, occasional travel, and overtime as needed
• Ability to pass background checks, safety courses, and meet DOT requirements

Key Duties:

• Install, test, splice, repair, and maintain telecommunications equipment and infrastructure
• Respond to troubleshooting dispatches and support network operations
• Locate and repair cable faults, including pole climbing and operating construction equipment
• Support record-keeping and project management for system installations
• Engage proactively with customers to identify needs and promote services

This position offers a sign-on bonus and comprehensive benefits, including health coverage, retirement plans, paid leave, and professional development opportunities.