Field Service Technician II

Live Well Homecare; Clayton (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Health coverage

Retirement plans

Paid leave

Professional development opportunities

Job summary

Live Well Homecare is seeking a Field Service Technician II to install, troubleshoot, repair, and maintain telecommunications equipment and fiber/copper plant for customers. You will service outside plant facilities and customer premises while engaging with clients to promote services.

You will handle cable splicing, fault repair, network support, and project-based installations, with on-call duties, travel, and overtime as needed. A sign-on bonus and comprehensive benefits are included.

Qualifications

• 1+ year of technical telecommunications experience or honorable military service
• 6+ months of fiber optic/copper splicing, installation, and repair training
• Valid driver's license with ability to operate manual transmission vehicles
• Strong understanding of fiber and copper plant installation, troubleshooting, and telecom products/services
• Proficiency with MS Office and related databases
• Excellent customer service, communication, organization, and independent decision-making skills
• Willingness to work on-call, travel occasionally, and overtime as needed
• Ability to pass background checks, safety courses, and meet DOT requirements

Responsibilities

• Install, test, splice, repair, and maintain telecommunications equipment and infrastructure
• Respond to troubleshooting dispatches and support network operations
• Locate and repair cable faults, including pole climbing and operating construction equipment
• Support record-keeping and project management for system installations
• Engage proactively with customers to identify needs and promote services

Skills

Telecommunications experience

Fiber splice and repair

Customer service

Communication

Independent decision-making

On-call travel OT duties

Safety and DOT readiness

Tools

MS Office

Databases / trouble systems

Job description

Field Service Technician II

installs, troubleshoots, repairs, and maintains telecommunications equipment and infrastructure, including fiber optic and copper cables, outside plant facilities, and customer premise equipment. The role involves customer interaction, promoting TDS products and services such as telephony, internet, and video, and providing exceptional customer service. Responsibilities include cable splicing, locating and repairing faults, supporting network systems, and performing project management tasks related to system installations.

Qualifications & Skills:

• At least 1+ year of technical telecommunications experience or honorable military service
• 6+ months of fiber optic/copper splicing, installation, and repair training
• Valid driver's license and ability to operate vehicles with manual transmissions
• Strong understanding of fiber and copper plant installation, troubleshooting, and telecommunication products/services
• Proficiency with computer applications such as databases, trouble systems, and MS Office
• Excellent customer service, communication, organizational, and independent decision-making skills
• Willingness to work on-call, occasional travel, and overtime as needed
• Ability to pass background checks, safety courses, and meet DOT requirements

Key Duties:

• Install, test, splice, repair, and maintain telecommunications equipment and infrastructure
• Respond to troubleshooting dispatches and support network operations
• Locate and repair cable faults, including pole climbing and operating construction equipment
• Support record-keeping and project management for system installations
• Engage proactively with customers to identify needs and promote services

This position offers a sign-on bonus and comprehensive benefits, including health coverage, retirement plans, paid leave, and professional development opportunities.