Field Service Technician II

Shorr Packaging Corp.; Cincinnati (OH); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Company Truck

iPad and Laptop provided

Monthly mobile phone stipend

Job summary

Shorr Packaging Corp. is seeking a Field Service Technician II to install, set up, repair, and maintain packaging equipment at customer facilities and Shorr demo rooms. Responsibilities include setup, testing, disassembly, repairs, and routine maintenance.

The role involves training other technicians, assisting sales, promoting services, and occasional travel to remote or out-of-town locations. Requires a high school diploma and 5+ years of related experience.

Qualifications

• High School Diploma required.
• Minimum five years of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical experience.

Responsibilities

• Set up, install/assemble, test, adjust, and disassemble all packaging equipment.
• Repair packaging equipment. Diagnose problems, determine extent of repair, estimate labor time, and complete repair. Requisition or make up repair parts as necessary.
• Perform routine maintenance on all equipment.
• Assist with moving packaging equipment.
• Assist and train other Shorr Service Technicians and customer personnel.
• Assist sales reps in equipment sales.
• Assist and improve customer satisfaction through promoting company services and products within company guidelines.
• Operate machine tools when necessary in repairing or installing equipment.
• Follow all safety rules and keep work area clean.
• Safely drive to and from local customers in company‑owned vehicle.
• Attend vendor training/schools. Out‑of‑town travel may be necessary.
• Travel to remote customer locations when necessary.
• Perform minor repairs on Shorr office and facility equipment.

Skills

Valid driver's license

Education

High School Diploma

Tools

Microsoft Office

PLC programming

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Field Service Technician II is responsible for the installation, set‑up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms.

Responsibilities

• Set up, install/assemble, test, adjust, and disassemble all packaging equipment.
• Repair packaging equipment. Diagnose problems, determine extent of repair, estimate labor time, and complete repair. Requisition or make up repair parts as necessary.
• Perform routine maintenance on all equipment.
• Assist with moving packaging equipment.
• Assist and train other Shorr Service Technicians and customer personnel.
• Assist sales reps in equipment sales.
• Assist and improve customer satisfaction through promoting company services and products within company guidelines.
• Operate machine tools when necessary in repairing or installing equipment.
• Follow all safety rules and keep work area clean.
• Safely drive to and from local customers in company‑owned vehicle.
• Attend vendor training/schools. Out‑of‑town travel may be necessary.
• Travel to remote customer locations when necessary.
• Perform minor repairs on Shorr office and facility equipment.

This position provides the following:

• Company Truck
• Company provided iPad, Laptop and monthly mobile phone stipend

Requirements

• High School Diploma required.
• Minimum five years of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical experience.
• Microsoft Office with emphasis on Outlook, Word and Excel. PLC programming knowledge also preferred.
• Valid and current state driver’s license.
• Travel requirement for this position is up to 25% overnight, otherwise local client coverage.

Compensation

The base pay range for this role is $33 – $36 per hour.

Shorr Benefits

• Employee Stock Ownership Plan (ESOP) – Together, We Own It!
• Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages.
• Generous PTO with vacation, sick and floating holidays.
• 401K plan plus matching.
• Team‑based Employee Owner company culture.

Shorr Packaging Corp is an equal‑opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.