Field Service Technician II

Proclinical; Boston (MA); On-site; USD 62,000 - 67,000; Full time

Job summary

Proclinical is seeking a Field Service Technician II to provide exceptional customer service and technical support for medical devices. This role requires frequent travel and a proactive approach to problem solving.

You will troubleshoot, repair, and maintain equipment within the assigned territory, perform software/firmware upgrades and new installations, and document service reports and parts billing. A strong focus on safety and independent work is essential.

Qualifications

• High school diploma or GED required; an associate degree or technical certification is a plus.
• Basic troubleshooting experience in electro-mechanical, electronic, or related fields.
• IT or networking experience is advantageous.
• Strong customer interaction and communication skills.
• Self-motivated and able to perform under pressure.
• Ability to safely operate a motor vehicle and lift up to 50 lbs.
• Effective time management and ability to work independently.

Responsibilities

• Manage and maintain customer equipment within the assigned territory.
• Provide timely and effective communication with customers and internal teams.
• Perform repairs, software/firmware upgrades, and new installations.
• Schedule and prioritize customer calls, managing the territory work queue effectively.
• Maintain tools, trunk stock, and vehicle required for servicing the territory.
• Complete necessary credentialing for access to customer facilities.
• Document service reports, labor, travel, and parts billing accurately.
• Participate in internal training and ongoing learning opportunities.
• Handle administrative tasks such as expense reporting, time entry, and inventory management.
• Travel extensively, including overnight stays, especially during the onboarding period.

Skills

Troubleshooting

Customer communication

Self-motivated

Time management

Independent worker

Safe driving

Lifting up to 50 lbs

IT / Networking

Education

High school diploma / GED

Associate degree or technical certification

Job description

Field Service Technician II - Permanent - East US

Ready to take your technical expertise on the road and make a real impact by supporting life-changing medical devices?

Proclinical is seeking a Field Service Technician II to provide exceptional customer service and technical support for medical devices.

Primary Responsibilities:

In this role, you will troubleshoot, repair, and maintain equipment while ensuring customer satisfaction. This position requires frequent travel and a proactive approach to problem-solving.

Skills & Requirements:

• High school diploma or GED required; an associate degree or technical certification is a plus.
• Basic troubleshooting experience in electro-mechanical, electronic, or related fields.
• IT or networking experience is advantageous.
• Strong customer interaction and communication skills.
• Self-motivated and able to perform under pressure.
• Ability to safely operate a motor vehicle and lift up to 50 lbs.
• Effective time management and ability to work independently.

The Field Service Technician II's responsibilities will be:

• Manage and maintain customer equipment within the assigned territory.
• Provide timely and effective communication with customers and internal teams.
• Perform repairs, software/firmware upgrades, and new installations.
• Schedule and prioritize customer calls, managing the territory work queue effectively.
• Maintain tools, trunk stock, and vehicle required for servicing the territory.
• Complete necessary credentialing for access to customer facilities.
• Document service reports, labor, travel, and parts billing accurately.
• Participate in internal training and ongoing learning opportunities.
• Handle administrative tasks such as expense reporting, time entry, and inventory management.
• Travel extensively, including overnight stays, especially during the onboarding period.

Compensation:

• $62,000 to $66,500 per annum.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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