Field Service Technician I - Milwaukee, Wisconsin

Imperial Supplies LLC; Milwaukee (WI); Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

Paid Time Off + holidays

401(k) with company match

Travel rewards and loyalty programs

Career growth opportunities

Job summary

Imperial Supplies, a Grainger Company, is seeking a Field Service Technician to travel nationwide and support customers by organizing maintenance shops and optimizing inventory systems. You will work with the sales team to create efficient workflows and ensure customers can access our ordering tools.

You should be mechanically inclined, enjoy hands-on work, and be comfortable with extensive overnight travel (up to 90%).

Qualifications

• Candidates provide excellent customer service and clear communication.
• Ability to work independently and stay motivated on the road.
• Comfort with frequent overnight travel and active shop environments.
• Valid driver’s license and high school diploma required.

Responsibilities

• Install and organize inventory systems, shelving, and bin setups at customer sites.
• Identify, label, stock, and optimize maintenance products for workflow.
• Train customers on ordering technology (scanners, mobile apps, web tools).
• Travel Monday–Friday across the United States to build customer relationships.

Skills

Customer service

Communication skills

Independent worker

Self-motivated

Education

High School Diploma or equivalent

Job description

Work Location Type: Milwaukee, Wisconsin Remote

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Work Location Type: Milwaukee, Wisconsin Remote

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry.

Get Paid to Travel. Build Relationships. Make an Impact.

Field Service Technician

Do you enjoy hitting the road, working with your hands, solving problems, and helping customers succeed? If so, your next adventure could start with Imperial Supplies.

As a Field Service Technician, you will travel across the country helping customers organize and optimize their maintenance shops. Every week brings a new destination, new people, and the opportunity to make a lasting impact by creating safer, more efficient workspaces.

Whether you're mechanically inclined, enjoy working independently, or simply love a role where no two days are alike, we'd love to meet you.

What You Will Do

You will be the face of Imperial at customer locations, partnering with our Sales team to create organized, efficient maintenance shops. Your work will include:

• Installing and organizing inventory systems, shelving, and steel bin setups.
• Identifying, labeling, stocking, and optimizing maintenance products for improved workflow.
• Training customers on our ordering technology, including scanners, mobile apps, and web tools.
• Traveling Monday through Friday to customer locations throughout the United States while building strong customer relationships.

What Makes You a Great Fit

You do not need previous Field Service experience—we will train you! We are looking for someone who is:

• Comfortable with frequent overnight travel (up to 90% during scheduled work weeks).
• Mechanically inclined and enjoys hands-on work.
• Customer-focused with strong communication skills.
• Self-motivated, dependable, and comfortable working independently.
• Able to lift up to 75 pounds and work in active shop environments.

A valid driver's license and high school diploma (or equivalent) are required.

Why Imperial?

At Imperial Supplies, you are more than an employee—you become part of a company that's been helping fleet maintenance professionals succeed for over 65 years.

We Offer

• Competitive hourly pay: $25.00 per hour
• Medical, dental, and vision insurance beginning Day One
• 18 days of Paid Time Off plus 7 paid holidays
• 6% company contribution to your 401(k) with immediate vesting
• Keep your hotel, airline, and rental car loyalty rewards while traveling
• Career growth, development, and advancement opportunities within a Grainger company

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Imperial Supplies reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Ready for a Career That's Always Moving?

If you're looking for a position where you can travel, stay active, solve problems, and make a real difference for customers every week, we'd love to hear from you.

Watch our Field Service Representatives in action and see what the role is all about!

https://www.youtube.com/watch?v=C-1_gIR1opc

Join Imperial Supplies and help customers build smarter, safer, and more efficient maintenance operations - one shop at a time.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.