Field Service Technician I - Durham, NC

Hach; North Carolina; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Company car

401(k) with company matching

Medical/dental/vision insurance

Job summary

Hach is seeking a Field Service Technician I in Durham, NC, with remote work options. You will deliver high-quality customer service, perform preventive maintenance, routine repairs, and calibrate Hach devices at customer sites across municipal and industrial settings. Travel is involved with company-paid travel and accommodations.

The role reports to the Field Service Manager and requires a HS Diploma; 2+ years field service experience is preferred. Eligible for remote work within the US.

Qualifications

• 2+ years of field service experience or customer-facing roles preferred.
• Mechanical aptitude required with preventative maintenance and diagnostics/repair experience.
• Valid driver's license, clean driving record, ability to rent car/hotel rooms as needed.

Responsibilities

• Deliver high-quality customer service on site.
• Perform preventative maintenance, routine repairs, calibration/verification of instrumentation.

Skills

Field service

Mechanical aptitude

Driver's license

Education

HS Diploma

Associates/technical degree

Job description

• Doing meaningful work that makes an everyday impacton the world around you.
• Thriving in a supportive team environmentthat inspires you to strive for excellence.
• Collaborating with a vibrant, inclusive, global team.

Imagine yourself…

• Doing meaningful work that makes an everyday impacton the world around you.
• Thriving in a supportive team environmentthat inspires you to strive for excellence.
• Collaborating with a vibrant, inclusive, global team.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

More about us :About Hach & the Mission of Water Quality Analysis | Hach & https://www.youtube.com/watch?v=yU6jD2xQoEk

We offer:

• Professional onboarding and training: 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• 3 days off per week! After completion of training, your schedule will consist of 4 shifts per week at 10- hour days based on workload demand.
• Company car (maintenance/fuel paid for by us)
• Company Cell phone
• Corporate credit card for company expenses
• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Many growth and development opportunities are available!

Reporting to the Field Service Manager, the Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

This position is part of the Field Service department located in Durham, NC and will be remote.

In this role, a typical day will look like:

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2) *
• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follow safe work practices according to company policy.
• Executes administrative activities in support of service visits.
• Daily travel to customer sites. This role will be based in Durham, NC, area and support our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.

The essential requirements of the job include:

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• 2+ years of field service experience and/or customer-facing roles preferred.
• Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
• This position requires occasional rental of vehicles or booking of hotel rooms for business travel. A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Travel Requirements:

• This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.
• On average, 75% of weekly travel can/will include overnight stays.
• Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.