Field Service Technician I

Jobtailor; New Jersey; On-site; USD 52,000 - 70,000; Full time

Job summary

NCR Atleos is seeking an on-site ATM field technician to represent the brand at customer locations. You will diagnose basic module issues, perform minor repairs, and rely on company tools and service apps to report progress.

Join a field team that values safety, precise documentation, and reliable transportation. Training and certifications are provided to keep you up to date on NCR Atleos standards.

Qualifications

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include: Prolonged travel during several hours of the workday, carrying and lifting tools, parts, and equipment up to 50 lbs., bending, squatting, walking, standing, sitting, reaching, and repetitive grasping.
• Proof of minimum insurance coverage: Bodily Injury Liability and Property Damage Liability as specified.

Responsibilities

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to lift issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Skills

Problem Solving

Manual Skills

Safety Procedures

Inventory Management

Customer Service

Education

High School Diploma or equivalent

Tools

Android Cell Phone

Service App

Job description

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to lift issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Requirements

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include:
  • o Prolonged travel during several hours of the workday, which includes inclement weather.
  • o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage:
  • o Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
  • o Property Damage Liability: Minimum of $100,000 per accident.

Core Competencies

Demonstrates proficiency in diagnosing and resolving ATM-related issues while adhering to safety and security procedures. Capable of performing minor maintenance and repairs, maintaining accurate records, and effectively managing time and inventory.

Highest-signal resume keywords

• Problem Solving
• Manual Skills
• Safety Procedures
• Inventory Management
• Customer Service

ATS Optimization Keywords

Hard Skills

• Basic Module Diagnosis
• Minor Maintenance and Repairs
• Error Log Analysis
• Time Management
• Physical Lifting and Carrying

Soft Skills

• Organizational Skills
• Effective Communication
• Escalation Management

Certifications & Qualifications

• NCR Atleos Specific Trainings

Industry Keywords

• ATM Maintenance
• Safety and Security Procedures
• Transportation Requirements
• Insurance Coverage

Tools & Technologies

• Android Cell Phone
• Service App