Field Service Technician I

Light & Wonder; Las Vegas (NV); On-site; USD 42,000 - 68,000; Full time

Job summary

Light & Wonder in Las Vegas, NV seeks a Field Service Technician to install, configure and maintain gaming products at customer sites. You will perform troubleshooting down to assembly level, order parts, and maintain thorough field documentation.

The role requires a technical background with electronics experience, a valid driver's license, and ability to travel, including nights and weekends. A gaming card or ability to obtain one is required.

Qualifications

• High School Diploma or GED required; technical or military training is a plus.
• 1 year electrical/electronics experience preferred.
• Valid driver’s license and ability to obtain CDL if necessary.
• Valid gaming card or ability to obtain one.

Responsibilities

• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot to assembly level (printer, bill validator, cables).
• Order replacement parts and supplies.
• Maintain regular contact with customers and perform post-work follow-ups.
• Complete daily paperwork (Field service reports, time sheets, expense reports).
• Perform quality inspections of delivered games and ensure proper operation post-installation.
• Maintain knowledge of game components and jurisdictional requirements.
• Report issues to supervisor and communicate updates.

Skills

Electronics basics

Electrical troubleshooting

Hand tools proficiency

Customer communication

Education

High School Diploma

Technical/Military Training

Tools

Multimeter

Screwdrivers

Drills

Crimping tools

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Job Functions:

• Install, setup, maintain and reconfigure gaming products.
• Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.).
• Order replacement parts and supplies.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports.
• Perform initial quality inspection of delivered games to customer.
• Perform final inspection to ensure proper operation after game installation.
• Perform other tasks and duties as assigned by the supervisor.
• Maintain current knowledge of game components and jurisdictional requirements.
• Keep supervisor informed of all on-going issues.

Qualifications:

• Technical background, including a basic understanding of electronics and 1 year electrical/electronics experience is required.
• Prefer 1-3 years related experience and/or training or equivalent combination of education and experience.
• Must have a valid Drivers License and be able to obtain CDL if necessary.
• Valid gaming card (or the ability to obtain one)

Job Level Description

Accountable for all or significant portion of a function.

Qualifications

Education:

• High School Diploma/GED.
• Technical/Military Training Schools are a plus.

Knowledge, Skills, & Abilities:

• Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Working knowledge of Microsoft Office Suite and be able to use the internet.
• Ability to interact with coworkers and customers in a courteous and professional manner.
• Ability to understand Scientific Games/gaming products, including theory of operation, abnormal operation and troubleshooting.
• Ability to understand Scientific Games policies and all job related paperwork.
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements:

• Must be able to lift/carry 75 pounds.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
• Vision Requirements:
• Close vision
• Depth perception
• Distance vision
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors

Work Conditions:

• This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers.
• It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays.
• Must be able and willing to travel on short notice and work “on call”.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Work Conditions

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.