Field Service Technician

Light & Wonder; Carson City (NV); On-site; USD 40,000 - 65,000; Full time

Job summary

Light & Wonder is seeking a skilled Field Service Technician to install, maintain, and troubleshoot electronic gaming devices at customer sites. You will run diagnostics, verify status, and ensure proper operation of EGMs and ETGs.

The role requires physical ability to lift and move equipment, travel, and maintain detailed records. A high school diploma and electronics training are preferred, with a valid driver’s license and gaming license eligibility.

Qualifications

• Must be at least 21 years of age with valid driver’s license and able to obtain gaming licenses as required.
• One year experience in assembly, testing, and repair of electronic gaming devices, or six months + related gaming school.
• Basic troubleshooting to isolate problems to assembly level.
• Knowledge of electricity, electronics, and mechanics of gaming devices.

Responsibilities

• Perform preventative maintenance on EGMs and ETGs and other equipment per Gaming Commission standards.
• Ensure proper operation of EGMs/ETGs via diagnostics, software settings, and testing.
• Navigate Management Terminal daily to verify EGM status.
• Assemble and prepare accessories for installations per change order.
• Complete accurate incident reports and maintenance logs.

Skills

Electrical troubleshooting

Electronic devices

Customer relations

PC operation

Reading schematics

Teamwork

Education

High school diploma or equivalent

College level electronics training helpful

Tools

Basic hand tools

Job description

Position Summary

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play... come join us and let’s make games!

In this Customer facing role you will....

• Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM’s status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Qualifications:

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic understanding of network communication, and network troubleshooting
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Must be able to climb ladders, bend, kneel, and crouch to perform install tasks.
• Transport heavy equipment using proper moving devices
• Demonstrate safe and proper use of hand tools and power tools
• Basic knowledge of PC operation, and security risks relating to PC operation
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Ability to read and understand Light & Wonder schematics and service manuals
• Ability to maintain good customer relations, both internally and externally
• Quickly develop basic knowledge of current Light & Wonder gaming devices to the assembly level
• Good problem-solving skills
• Travel requirements may include occasional overnight stays

Education:

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions:

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.