Field Service Technician - Hydraulics

Exotic Automation & Supply; Lyon Charter Township (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Exotic Automation & Supply is seeking a Mobile/Field Service Technician to manage field repairs, service calls, and customer support in a fast-paced environment.

You will perform hydraulic hose work, routine vehicle care, and accurate reporting while maintaining product knowledge and supporting customer needs.

Qualifications

• High School Diploma required.
• Previous experience in an industrial sales environment preferred.
• Valid chauffeur’s license required.
• Experience working on computer systems (MS Office and POS/Business) preferred.

Responsibilities

• Performs hydraulic hose assembly and installation for customer applications.
• Completes maintenance, repair, and service work within assigned areas of expertise.
• Troubleshoots technical problems and identifies effective solutions.
• Maintains knowledge of available products, offerings and services.
• Completes required documentation accurately and generates reports in a timely manner.
• Coordinates vehicle maintenance with Facilities and ensures DOT-compliant inspections where applicable.

Skills

Customer service

Troubleshooting

Product knowledge

MS Office

POS/Business system

Education

High School Diploma

Tools

MS Office Suite

Job description

General Summary: Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck

Essential Job Functions: Field Service & Technical Operations

• Performs hydraulic hose assembly and installation for customer applications
• Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise
• Troubleshoots technical problems and identifies and implements effective solutions
  Product Knowledge & Customer Service
• Maintains comprehensive knowledge of available products, offerings, and services
• Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage
  Documentation & Reporting
• Completes required documentation accurately and generates reports in a timely manner
  Vehicle & Inventory Management
• Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness
• Coordinates all vehicle maintenance work with the Facilities department
• Schedules and inspects assigned vehicle per DOT requirements (where applicable)

Supplemental Job Functions:

• Performs other duties as assigned or requested.
  Knowledge, Skills and Abilities Required:
• High School Diploma
• Previous work experience (industrial sales environment preferred)
• Valid chauffer’s license
• Previous experience working on a computer–MS Office and POS/Business System preferred
  Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.