Field Service Technician – Heavy Equipment

Rionequipment; Gering (NE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

FSA/HSA plans

Dental insurance

Vision insurance

401(k) with Profit Sharing

Tuition Reimbursement

Paid Vacation and Holidays

Paid Military Leave

Short and Long-Term Disability

Safety Glasses and Boot Program

Job summary

NMC Cat in Nebraska is seeking a field service mechanic to repair machines to customer satisfaction in field, shop, or at the customer's location. You will remove, install, repair, and diagnose equipment including engines, hydraulics, electrical systems, transmissions, and electronic controls.

The role offers competitive compensation, a comprehensive benefits package, and opportunities for training and growth in a supportive, team-oriented culture.

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
• Inspects, diagnoses, troubleshoots, services and repairs customer machines in a field environment.
• References and interprets service manuals, diagnostic software and parts books to determine problems/malfunctions and to verify repair specifications and parts needed.
• Verifies warranty information for parts still under warranty and handles return of core and remanufactured parts.
• Performs failure analysis on all equipment including engines, electrical systems, hydraulics, transmission, power train, brakes, steering and electronic/computer applications.
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs machines without error and consistently repairs machines within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Uses web based computer programs effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.

Job description

NMC Cat in Nebraska is seeking a field service mechanic to repair machines to customer satisfaction in field, shop, or at the customer's location. You will remove, install, repair, and diagnose equipment including engines, hydraulics, electrical systems, transmissions, and electronic controls.

The role offers competitive compensation, a comprehensive benefits package, and opportunities for training and growth in a supportive, team-oriented culture.