Field Service Technician - Heavy Equipment

Ziegler Caterpillar; Altoona (IA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Company truck provided

Health, Dental, Vision, Life Insurance

PTO 15 days first year

9 paid holidays

401(k) with match

HSA with company contribution

Disability insurance (short/long term)

Parental leave & funeral leave

Fitness membership discount

Education assistance

Safety boot reimbursement

Tool insurance

Safe, clean work environment

Job summary

Ziegler CAT in Altoona is seeking a Field Service Diesel Technician to support customers with heavy construction equipment. A company truck is provided, and the role requires diagnosing and repairing CAT machinery in the field, with after-hours support as needed.

Ideal candidates have 3+ years of diesel repair experience, a 2-year diesel tech degree or equivalent, and strong communication skills. Benefits include health/dental/vision, PTO, holidays, 401(k) match, HSA and more.

Qualifications

• 2-year technical college degree in diesel technology or equivalent.
• 3+ years of diesel repair experience, preferably field-based.
• Knowledge of hydraulics, transmissions, undercarriage, engines, electrical and fuel systems; CAT experience preferred.
• Strong written and verbal communication; ability to document work orders.
• Own tool set and commitment to a safe, clean work environment.

Responsibilities

• Diagnose and repair Caterpillar equipment including heavy machinery.
• Utilize independent judgment to repair complex mechanical, hydraulic, diesel and electrical systems.
• Work safely following company policies and standards.
• Respond to customer needs promptly to maximize value of work.
• Available for after-hours emergency calls as directed by supervisor.
• Collaborate with other technicians on troubleshooting and repairs.
• Document work orders completely and timely for high customer satisfaction.

Skills

Communication

Safety awareness

After-hours readiness

Equipment operation

Education

2-year diesel technology degree

High school diploma or GED + 2 years experience

Tools

Mechanic tool set

Job description

Ziegler CAT has an opening for a Field Service Diesel Technician working on heavy construction equipment to support customers out of our Altoona location. A company truck is provided. Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, compact equipment, aerial equipment and paving equipment
• Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, diesel, and electrical systems
• Work safely at all times, following company policies, procedures and standards
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Willing to respond to after hour emergency calls as directed by supervisor
• Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
• Document work orders in a complete and timely manner to ensure a high level of customer satisfaction

Qualifications

• 2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience
• 3+ years of relevant diesel equipment repair experience, preferably field experience
• Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical, and fuel systems; previous experience with CAT equipment preferred
• Ability to write and communicate effectively, interact with supervisors, customers and team members
• Basic computer skills to document work orders and utilize online diagnostic systems
• Own mechanic tool set
• Ability to maintain a safe and clean work environment including service truck
• Willing and able to respond to after-hour emergency calls as directed by the supervisor
• Able to operate equipment safely
• Must have and maintain a clean driving record
• Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive
• DOT Med card or ability to obtain is required

Minimum Physical Requirements

• Push/pull up to 50 lbs
• Lift/carry up to 60 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.