Field Service Technician for CNC Machinery

Tormach Inc; Colorado; Remote; USD 33,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

LTD

STD

401k

PTO

Holidays

Flex Schedule

ESOP

Voluntary benefits

SWAG

Job summary

Tormach Inc. is seeking aREMOTE Field Service Tech to install, diagnose, repair, and service CNC machinery at customer sites. The role involves heavy travel and remote support when not traveling, delivering high‑quality field service and customer training.

Qualified candidates will have 5+ years of CNC field experience, mechanical and electrical troubleshooting skills, and strong communication. Western US region is preferred, but remote work is available nationwide.

Qualifications

• 5+ years of hands‑on CNC machining, machine repair, field service, installation, or closely related technical experience.
• Technical degree, apprenticeship, military technical training, or equivalent practical experience.
• Experience supporting machine setup, troubleshooting, and repair in a manufacturing or machinery environment preferred.

Responsibilities

• Onsite machine installation, startup, commissioning, repair, and service work for Tormach CNC equipment and accessories.
• Diagnose mechanical, electrical, pneumatic, and operational issues in the field and perform corrective actions safely and professionally.
• Verify machine performance after service activity and ensure readiness for customer use.
• Document service findings, parts usage, labor activity, and follow-up recommendations in systems.

Skills

CNC field service

G & M code knowledge

Troubleshooting

Communication & documentation

MS Office / ERP basics

Education

Technical degree / apprenticeship

Military training or equivalent

Tools

ERP systems

CRM software

Ticketing systems

Job description

Tormach has an exciting REMOTE open position for a Field Service Tech for CNC machinery intallation, repair, troubleshooting, and service-related questions! We are a 100% employee-owned CNC Machine Tool company, caters to the DIY, R&D, entrepreneur, education, and professional markets, selling affordable CNC machine tools and accessories. Our products are engineered in North America, and at our HQ in Madison, WI.

This Field Service Tech position is remote: you do not need to reside in Wisconsin; preference will be given to candidates in Western U.S.!

Position Overview

The Field Service Technician supports Tormach customers through onsite installation, commissioning, diagnostics, repair, and service-related training for CNC machines and accessories. This is a hands-on, customer-facing role responsible for delivering high-quality field service while representing Tormach professionally at customer locations.

This position is structured as an hourly field service role and is expected to spend most of its time traveling to customer sites. When not traveling, the technician supports Technical Support customers remotely through troubleshooting, case follow-up, service coordination, and other assigned customer support activities.

Key Responsibilities

Field Service, Installation & Repair

• Perform onsite machine installation, startup, commissioning, repair, and service work for Tormach CNC equipment and accessories.
• Diagnose mechanical, electrical, pneumatic, and operational issues in the field and complete corrective actions in a safe, efficient, and professional manner.
• Verify machine performance after service activity, including operational checks, alignment-related review, and overall readiness for customer use.
• Document service findings, parts usage, labor activity, and follow-up recommendations clearly within company systems and service records.

Customer Support & Technical Assistance

• Support customers with machine setup, accessory installation, troubleshooting, and service-related questions using standard Tormach processes, documentation, and support tools.
• Provide remote assistance to Technical Support customers when not traveling, including phone and email support, service case follow-up, and escalation assistance as needed.
• Communicate clearly with customers of varying skill levels, set practical expectations, and coordinate with Technical Support, Engineering, Operations, and other internal teams to resolve issues effectively.

Travel, Readiness & Work Practices

• Maintain a high level of travel readiness and flexibility, with substantial overnight travel expected based on customer demand, territory needs, and service priorities.
• Maintain a valid driver's license and good driving record, and work independently while managing time, travel logistics, and customer commitments responsibly.
• Follow Tormach safety expectations, service procedures, and reporting requirements while maintaining a professional and customer-focused presence in the field.

Qualifications

Education & Experience

• 5+ years of hands-on CNC machining, machine repair, field service, maintenance, installation, or closely related technical experience.
• Technical degree, apprenticeship, military technical training, or equivalent practical experience in machining, automation, electromechanical service, or industrial equipment.
• Experience supporting machine setup, troubleshooting, and repair in a manufacturing or machinery environment preferred.

Skills & Competencies

• Working knowledge of G and M code, machine setup, tooling, workholding, speeds and feeds, and practical machining fundamentals.
• Ability to troubleshoot electrical, pneumatic, and mechanical systems found in CNC equipment.
• Strong communication, documentation, organization, and customer service skills with the ability to work independently.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel; ERP, CRM, or ticketing experience is a plus.

Preference will be given to candidates residing in the US Western region!

Total Rewards:

• Medical
• Dental
• Vision
• Life
• LTD
• STD
• 401k
• PTO
• Holidays
• Flex Schedule
• ESOP
• Voluntary benefits
• SWAG

Read more at: www.Tormach.com